For some reason my iTunes, which came with my Mac, has become corrupted. I've tried reinstalling it by downloading from the App Store but it cannot be recognised and when checking on the info it says zero bytes on the disk (image).
I've searched on the Apple support communities but cannot find an answer to this question. Can anyone tell me how I can go about replacing this corrupted iTunes?
Thank you.
iMac, OS X Mountain Lion (10.8.5)
According to reports on this site, Apple Support has given the following instructions to others who had a similar problem.
First, back up all data.
Select the iTunes icon in the Applications folder and open the Info window. Click the padlock icon in the lower right corner to unlock the settings.
In the Sharing & Permissions section, change the Privilege setting for each Name in the list to Read & Write. Close the window. If the settings aren't visible, click the disclosure triangle on the left so that it points down.
You should now be able to drag the iTunes application to the Trash and empty. Your iTunes data won't be affected.
Click the iTunes link at the top of this page, download the Installer package and run it.
Many thanks, it's all working OK now.
Many thanks, it's all working OK now. Such a simple thing just to open a padlock!
Hello, I am having the same problem that makey had but whenever I click on the iTunes in my app folder it keeps sending me the same corrupt message. I want to make sure that I'm in the correct place, is the app folder the launch pad?
I was getting the same message as makey and I just used your link to reinstall iTunes and it worked perfectly, thank you so much! I was so relieved to see that I had not lost the music in my library.
Nevermind, I followed the link above to reinstall and that worked.
Nevermind, I followed the link above to reinstall and that worked.
iTunes is corrupted can't reinstall.
