HT200553: OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

Learn about OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
felixfromsummit

Q: Computer restarted because of a problem

Every time I log to my MacBook air it brings me to that message

your computer restarted because of a problem

MacBook Air

Posted on Jun 21, 2015 6:59 AM

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Q: Computer restarted because of a problem

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  • by HFTaylor12,

    HFTaylor12 HFTaylor12 Jun 21, 2015 7:09 AM in response to felixfromsummit
    Level 1 (48 points)
    Desktops
    Jun 21, 2015 7:09 AM in response to felixfromsummit

    Hi felixfromsummit,

    This sounds like a type of kernel panic!!! But don't worry, a kernel panic isn't usually the end of your Mac. Just disconnect every non-Apple device connected to your MacBook Air except for a keyboard and a mouse, if you use them (you probably don't, sense the MacBook Air has them built in). Now turn on your Mac and see if you get the message again. If not, then one of the things connected to your MacBook Air was causing the problem. To find out which thing was causing the problem, turn of your MacBook, and connect one of those things to it and see if you get the message. Keep doing this with a different thing until you get the computer restarted message and see what one was causing the kernel panic.

    Hope this helps,

    HFTaylor12

  • by Linc Davis,

    Linc Davis Linc Davis Jun 21, 2015 8:15 AM in response to felixfromsummit
    Level 10 (207,926 points)
    Applications
    Jun 21, 2015 8:15 AM in response to felixfromsummit

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 21, 2015 11:24 AM in response to felixfromsummit
    Level 9 (52,074 points)
    Mac OS X
    Jun 21, 2015 11:24 AM in response to felixfromsummit

    If your MBA had a kernel panic. log and post it per these instructions:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.