Q: How do I reset a passcode on an ipod touch when passcode is forgot

Howdy Regina,

So your daughter is unable to access her iPod touch because she forgot the passcode, is that right? Let's see if we can get her back up and running.

This article contains instructions for resetting the passcode for an iOS device such as the iPod touch -

Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

The procedure erases the contents of the device. If she has a backup of the content it can be restored to the point it was backed up -

How to back up your devices using iCloud or iTunes - Apple Support

Restore your device from an iCloud or iTunes backup - Apple Support

Thanks for using Apple Support Communities.

Best,

Brett L