iPod Shuffle stuck 'Preparing iPod for recovery'

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Level 1

4 points

iPod Shuffle stuck 'Preparing iPod for recovery'

My iPod shuffle stopped playing. When plugged into my mac, iTunes offers the repeated message 'Preparing iPod for recovery'. Tried resetting iPod by holding down the voiceover and play buttons while the iPod was on, but no lights came on or flashed. It may be that the iPod is out of power, but is not charging when plugged into my mac.

I restored the iPod a couple days ago because the voiceover stopped working. The iPod worked fine yesterday until it shut itself off. I thought it was due to low battery power, but did not get any low battery warning beeps. Today it does nothing.

Not sure what to do now.

Mac mini, OS X Yosemite (10.10.3), OSX Beta Program

Posted on Jun 21, 2015 2:28 PM

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Answer 1

CarlAVII

Community Specialist

Jun 23, 2015 12:33 PM in response to alancamp

Hey alancamp,

The article linked below details a number of additional steps that may help restore functionality to your iPod shuffle.

iPod shuffle troubleshooting and service FAQ
https://support.apple.com/en-us/TS1412

Cheers,

Allen

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Answer 2

alancamp Author

Level 1

4 points

Jun 23, 2015 1:23 PM in response to CarlAVII

Thanks for the suggestion Allen!

I tried the troubleshooting steps, but so far nothing has worked. Right now resetting(turning off for 10 seconds and back on), the green light never comes on. When I plug back into my mac, I still get he repeating pop-up message 'Preparing iPod for recovery'. I even plugged it into a wall outlet overnight to see if it was a charging issue, but the green light never comes back on.

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Answer 3

CarlAVII

Community Specialist

Jun 24, 2015 11:15 AM in response to alancamp

alancamp,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

All my best,

Allen

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