Q: Phone has mind of its own, tried restoring and resetting even as new Iphone but problems still exist

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Pedro 01

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Q: Phone has mind of its own, tried restoring and resetting even as new Iphone but problems still exist

Any ideas on how to sort my iPhone 5s that does its own thing without me touching screen, screen also unresponsive and keypad types letters that I do not press!!

it also makes and tells me of incoming calls which I don't make!! I have tried soft and hard restores and also factory settings but none of these have worked?

iPhone 5s, iOS 8.3

Posted on Jun 21, 2015 11:13 AM

I have this question too

Solved

jason269

Community Specialists

A:

Hi, Pedro.

Thank you for visiting Apple Support Communities.

I understand that your iPhone display is not functioning as expected. Here is a troubleshooting article that may help with this issue. It isn't specifically labeled for this issue and has a couple steps that have already been processed, but the remainder of the steps apply.

If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Cheers,

Jason H.

Posted on Jun 23, 2015 11:22 AM

Q: Phone has mind of its own, tried restoring and resetting even as new Iphone but problems still exist

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by Pedro 01,

Pedro 01 Jun 25, 2015 2:45 PM in response to jason269
Level 1 (0 points)

Jun 25, 2015 2:45 PM in response to jason269

Jason
i have have tried to restore this phone from a back up and also as a new phone but thr issues remain .
THe phone will call or FaceTime people from my contacts list without me pressing those buttons. It also injects text when typing and the only way to get out of this screen is to hold down the power and home button at the same time, however the problems reoccur a few mins later, this I'd driving my mad so please help regards Pedro
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by jason269,Helpful

jason269 Jun 29, 2015 11:13 AM in response to Pedro 01
Community Specialists

Jun 29, 2015 11:13 AM in response to Pedro 01

Pedro,

Thank you for the follow-up response. I think the best option is to reach out to us via phone to further assist you with this. Take a look at the link below and select the appropriate region.

Contact Apple for support and service

-Jason H.
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by Pedro 01,

Pedro 01 Jul 9, 2015 8:53 AM in response to jason269
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Jul 9, 2015 8:53 AM in response to jason269

HI Jason
Callied the GB phone number and was told I may need to pay £25, not happy about paying for support !!!
is there no free support online??
regards Pedro
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Accepted Answer · Jun 23, 2015 11:22 AM

jason269

Community Specialists

Jun 23, 2015 11:22 AM in response to Pedro 01

Hi, Pedro.

Thank you for visiting Apple Support Communities.

I understand that your iPhone display is not functioning as expected. Here is a troubleshooting article that may help with this issue. It isn't specifically labeled for this issue and has a couple steps that have already been processed, but the remainder of the steps apply.

If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Cheers,

Jason H.

Q: Phone has mind of its own, tried restoring and resetting even as new Iphone but problems still exist

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by jason269,Solvedanswer

by Pedro 01,

by jason269,★Helpful

by Pedro 01,

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by jason269,Helpful