alex_kh
Level 1 (1 points)

Q: update iPhone 6 plus to iOS 8.3 return error (14)

Hi

Can't update iPhone 6 plus to iOS 8.3 error 14

Please help!!!!!!!

 

00:20:55.2148] <Restore Device 0x7f987ceb7e40>: operation 13 progress 98

[00:20:55.2186] ASR progress: Sending payload

[00:20:57.3167] <Restore Device 0x7f987ceb7e40>: operation 13 progress 100

[00:20:57.3212] ASR progress: Finished

[00:20:58.5096] device returned CFError with code 14

[00:20:58.5162] dumping CFError returned by restored:

[00:20:58.5216] CFError domain:AMRestoreErrorDomain code:14 description:failed to restore image

[00:20:58.5263] Sending acknowledgement that final status was received

[00:20:58.5310] regex matching failed for '[0-9a-fA-F]{40}': 0

[00:20:58.5310]

[00:20:58.5683] Failed to create replacement string

[00:20:58.5683]

[00:20:58.5809] regex matching failed for '[0-9a-fA-F]{20}': 0

[00:20:58.5809]

[00:20:58.6133] Failed to create replacement string

[00:20:58.6133]

[00:20:58.6639] Failed to create replacement string

[00:20:58.6639]

[00:20:58.7055] Failed to create replacement string

[00:20:58.7055]

[00:20:58.7518] Failed to create replacement string

[00:20:58.7518]

[00:20:58.7896] Failed to create replacement string

[00:20:58.7896]

[00:20:58.8713] Failed to create replacement string

[00:20:58.8713]

[00:20:58.9367] Failed to create replacement string

[00:20:58.9367]

[00:20:58.9855] Failed to create replacement string

[00:20:58.9855]

[00:20:59.0234] Failed to create replacement string

[00:20:59.0234]

[00:20:59.0604] Failed to create replacement string

[00:20:59.0604]

[00:20:59.1058] Failed to create replacement string

[00:20:59.1058]

[00:20:59.1459] Failed to create replacement string

[00:20:59.1459]

[00:20:59.1923] Failed to create replacement string

[00:20:59.1923]

[00:20:59.2451] Failed to create replacement string

[00:20:59.2451]

[00:20:59.2720] regex matching failed for 'MLBNumber[^

[00:20:59.2720] ]* [a-zA-Z0-9]{16}': 0

[00:20:59.2720]

[00:20:59.2792] regex matching failed for 'MLBNumber[^

[00:20:59.2792] ]* [a-zA-Z0-9]{16}': 0

[00:20:59.2792]

[00:20:59.3085] Failed to create replacement string

[00:20:59.3085]

[00:20:59.3384] regex matching failed for 'SerialNumber[^

[00:20:59.3384] ]* [a-zA-Z0-9]{12}': 0

[00:20:59.3384]

[00:20:59.3462] regex matching failed for 'SerialNumber[^

[00:20:59.3462] ]* [a-zA-Z0-9]{12}': 0

[00:20:59.3462]

[00:20:59.3762] Failed to create replacement string

[00:20:59.3762]

[00:21:00.4109] Restore completed, status:14

[00:21:00.4109] Failure Description:

[00:21:00.4109] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: 14

[00:21:00.4109]    Depth:1 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error 14 - Failed to handle message type StatusMsg)

[00:21:00.4109]       Depth:2 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error 14 - failed to restore image)

iPhone 6 Plus, iOS 8.3

Posted on Jun 21, 2015 11:56 AM

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alex_kh

Q: update iPhone 6 plus to iOS 8.3 return error (14)

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  • Helpful answers

  • by sterling r,

    sterling r sterling r Jun 23, 2015 11:46 AM in response to alex_kh
    Community Specialists
    Jun 23, 2015 11:46 AM in response to alex_kh

    Hi there alex_kh,

     

    If I understand you correctly you are unable to get your iPhone updated due to this error code 14. I would recommend you first use the troubleshooting in the following article:

     

    Resolve iOS update and restore errors in iTunes

     

    If that general troubleshooting doesn't resolve it, then I would next use the troubleshooting for that error number from this article about the USB connection to the device:

     

    Get help with iOS update and restore errors

    Check your USB connections

    Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."

    If the USB connection between your device and computer is interrupted, you might not be able to update or restore.

    To narrow down the issue, try different equipment:

     

    If you still see the error message, check for hardware issues.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling