tr0994
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Q: Iphone 6 Locks up during Calls

During Some calls on my Iphone 6 the screen goes black and all the buttons stop working. The call continues fine but the phone controls are all dead. Even pressing and hold the off button has no effect. It all comes back after the call. This even happens when Im trying to leave a voicemail. You cant end the call so it goes to voicemail and you cant leave a message. Thoughts?

iPod classic, Windows Vista

Posted on Jun 21, 2015 11:26 AM

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tr0994

Q: Iphone 6 Locks up during Calls

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  • by jason269,

    jason269 jason269 Jun 23, 2015 12:11 PM in response to tr0994
    Community Specialists
    Jun 23, 2015 12:11 PM in response to tr0994

    Hi, tr0994.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that your screen does not respond when making a phone call.  It sound like something may be obstructing the proximity sensor.  Can you test this behavior without a case, remove any screen protector and a cleaned screen?  Here is an article that may provide some additional troubleshooting steps to help resolve the issue.  

     

    If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

     

    If none of the steps above help with this issue, see the section labeled Get more help.  

     

    Cheers, 

     

    Jason H.