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User profile for user: Jentl_S
Jentl_S Author
User level: Level 1
4 points

MacBook Air keeps on crashing

Help, my 13" Macbook Air 2013 keeps on crashing or freezing.

I really hope someone can help me fix this issue because I really can't do anything on the computer without crashing the whole time.

And it freezes or goes to a black screen on random moments. Not when I'm doing one particular thing.


Specs:

MacBook Air 1,3 GHz Intel Core i5 8 GB 1600 MHz DDR3 Intel HD Graphics 5000 1536 MB

Serial number: C02LM2ZUF6T6

Version: 10.10.3


After a few minutes the computer restarts and this message pops up:

Your computer restarted because of a problem, press any key to start or wait a few seconds to restart your computer.

The error code I get is:

Anonymous UUID: 25E1FD4E-A53E-02C4-86AC-6A08A661FC3D



Sun Jun 21 22:57:26 2015



*** Panic Report ***

Machine-check capabilities: 0x0000000000000c07

family: 6 model: 69 stepping: 1 microcode: 23

signature: 0x40651

Intel(R) Core(TM) i5-4250U CPU @ 1.30GHz

7 error-reporting banks

Processor 0: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC4_STATUS(0x411): 0xba00000058000402

IA32_MC4_MISC(0x413): 0x0000000000000000

Processor 1: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC4_STATUS(0x411): 0xba00000058000402

IA32_MC4_MISC(0x413): 0x0000000000000000

panic(cpu 0 caller 0xffffff800b6186ba): "Machine Check at 0xffffff800b632fb0, registers:\n" "CR0: 0x000000008001003b, CR2: 0x00007fad8c1f4000, CR3: 0x000000000e31a000, CR4: 0x00000000001627e0\n" "RAX: 0x000000000007eede, RBX: 0xffffff800bce32d8, RCX: 0x0000000000000030, RDX: 0xffffff800bc4d120\n" "RSP: 0xffffff8115b53f08, RBP: 0xffffff8115b53f40, RSI: 0x0000000000000006, RDI: 0xffffff800bc29d60\n" "R8: 0x0000000100000000, R9: 0x0000000000000000, R10: 0x000000184d3a3a81, R11: 0x00000000000001b0\n" "R12: 0x0000000000000000, R13: 0x000000184d3a3226, R14: 0x000000184d3a445e, R15: 0xffffff800bcd69e8\n" "RFL: 0x0000000000000002, RIP: 0xffffff800b632fb0, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2782.20.48/osfmk/i386/trap_native.c: 168

Backtrace (CPU 0), Frame : Return Address

0xffffff80ecb6bcf0 : 0xffffff800b52bda1

0xffffff80ecb6bd70 : 0xffffff800b6186ba

0xffffff80ecb6bed0 : 0xffffff800b63541f

0xffffff8115b53f40 : 0xffffff800b542e6b

0xffffff8115b53f90 : 0xffffff800b5433b0

0xffffff8115b53fb0 : 0xffffff800b6125b7



BSD process name corresponding to current thread: kernel_task



Mac OS version:

14D136



Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x000000000b200000

Kernel text base: 0xffffff800b400000

__HIB text base: 0xffffff800b300000

System model name: MacBookAir6,2 (Mac-7DF21CB3ED6977E5)



System uptime in nanoseconds: 104875612333

last loaded kext at 5918072806: com.apple.driver.AppleMikeyHIDDriver 124 (addr 0xffffff7f8d414000, size 20480)

loaded kexts:

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AGPM 110.19.5

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDAHardwareConfigDriver 272.18

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleHDA 272.18

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleMuxControl 3.10.22

com.apple.driver.AppleCameraInterface 5.33.0

com.apple.iokit.IOBluetoothUSBDFU 4.3.4f4

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelHD5000Graphics 10.0.6

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelFramebufferAzul 10.0.6

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.driver.AppleTopCaseHIDEventDriver 67

com.apple.driver.CoreStorageFsck 471.20.7

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.iokit.IOAHCIPassThrough 1.0.3

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleGraphicsControl 3.10.22

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleIntelLpssUART 2.0.56

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.iokit.IOAcceleratorFamily2 156.14

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.driver.AppleHSSPIHIDDriver 41.3

com.apple.driver.AppleMultitouchDriver 263.9.1

com.apple.driver.CoreStorage 471.20.7

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleHSSPISupport 41.3

com.apple.driver.AppleIntelLpssSpiController 2.0.56

com.apple.driver.AppleIntelLpssGspi 2.0.56

com.apple.driver.AppleIntelLpssDmac 2.0.56

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleIntelLpssI2C 2.0.56

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

Posted on Jun 21, 2015 2:13 PM

Reply
4 replies
User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Jun 23, 2015 12:28 PM in response to Jentl_S

Hi Jentl_S,


From your post I see that your MacBook Air is unexpectedly restarting. Given your description of the issue, it appears as though your Mac is suffering from a kernel panic. To learn more about kernel panics, and how to troubleshoot them, please see the link below.


OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support


Take care,

Alex H.

Reply
User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Jun 24, 2015 2:59 PM in response to Jentl_S

Hi Jentl_S,


What was determined to be the cause of the kernel panic? Did you follow the troubleshooting below? If so, what happened when you either erased and installed OS X or visited an Apple Store or Apple Authorized Service Provider?



Troubleshooting a recurring kernel panic

Diagnosing a recurring kernel panic can be difficult. If you need help with this process, consider bringing your Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for help. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).

Tip: To help diagnose recurring kernel panics, record the date and time it occurs, and any information that appears with the kernel panic message.

  • Was the computer starting up, shutting down, or performing a particular task when the recurring kernel panic happened?
  • Is the kernel panic intermittent, or does it happen every time you do a certain thing? For example, were you playing a particular game, or printing at the time?
  • Does it occur only when a certain external device is connected, or a device is connected to a certain port?

Isolate hardware or software as the cause of the issue

To try to figure out if the issue is related to software or hardware, use the computer with a fresh installation of OS X on an external drive.

  1. Start the Mac from OS X Recovery.
    If a kernel panic still occurs when started from Recovery, there is likely a hardware issue. See the "Hardware troubleshooting" section below for additional information.
  2. Open Disk Utility and use "Repair Disk" on your Mac's internal hard drive (named Macintosh HD by default).
    Important: If Disk Utility is unable to repair the internal drive, you should back up your important data immediately and if possible, reformat the drive. Consider bringing the Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for further diagnosis. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).
  3. Connect an external drive with at least 10 GB of free space. Note: Make sure the external drive does not cause kernel panics, and is the only device on its USB, FireWire, or Thunderbolt port. Connecting the external drive and its cables to another Mac can help make sure the drive does not cause kernel panics.
  4. Install OS X on the external drive.
  5. Start up from the external drive.
  6. Use Software Update to install all updates until it reports "Your software is up to date."
  7. Don't install additional software on the external drive, but instead use the Apple applications to surf the web, view QuickTime movies, email, print, scan, and/or other activities. Continue using your Mac for the amount of time it would usually take for the issue to occur.
  8. If a panic occurs, select the "Hardware troubleshooting" section below to further diagnose the issue.
    If a panic does not occur, select the "Software troubleshooting" section below article to further diagnose the issue.

Hardware troubleshooting

Disconnect the external drive used in the above test to determine if the kernel panic is due to a hardware issue.

Check peripheral devices first

Go to the next section if you have no devices attached to your Mac.

  1. Turn off your Mac.
  2. Disconnect all peripheral devices. If you have a desktop Mac, make sure all you have connected is a display and Apple keyboard with Apple mouse or trackpad.
  3. Turn on your Mac.
  4. Use your Mac for the amount of time it would usually take for a kernel panic to occur.
  5. If a kernel panic does occur: Proceed the next section to check the internal RAM and third-party hardware.
    If a kernel panic does not occur: Power down the Mac and connect one peripheral device at a time and test until a kernel panic occurs.

    Note: A combination of peripherals may be the cause of a kernel panic. Disconnect one peripheral at a time to see if it causes a kernel panic by itself. If the kernel panic does not occur, continue to add peripherals until you find the other peripheral needed to cause the kernel panic.

Check internal RAM and third-party hardware

  1. Turn off your Mac.
  2. Reseat the Apple RAM, and remove third-party RAM and third-party internal hardware. If you do not have the Apple RAM that came with the system, reseat the third-party RAM.
  3. Turn on your Mac.
  4. Use your Mac for the amount of time it would usually take for a kernel panic to occur.
  5. If the kernel panic does not occur: The third-party RAM or internal third-party hardware may need to be replaced.
    If a kernel panic does occur: Bring your Mac to an Apple Store, or an Apple Authorized Service Provider for service and support. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).

Software troubleshooting

Disconnect the external drive used in the above test to determine the kernel panic is due to a software based issue.

  1. Start the Mac from OS X Recovery and reinstall OS X on your Mac.
  2. Start from the installation of OS X you just created.
  3. Use Software Update to install all updates until it reports "Your software is up to date."
  4. Download and install any third-party software updates before reinstalling third-party software, especially drivers and kernel extensions.
    Examples include:
    • Virtualization software
    • Drivers for add-on third party display cards
    • Anti-virus software
    • Networking software (especially software which enables third party network devices)
    • Add-on file system support software; for example, software that lets your write to NTFS formatted media.

If the issue continues, you will need to erase and install OS X as follows:

  1. Start the Mac from OS X Recovery.
  2. Complete a disk image backup via Disk Utility of the internal drive to an external drive with enough free space.
  3. Erase the internal drive using Disk Utility.
  4. Install OS X.
  5. Start from the internal drive.
  6. Use Software Update to install all updates until it reports "Your software is up to date."
  7. Re-install your third-party apps and copy your user data from the disk image backup you created in step 2.
    Note: Avoid copying data from the /Library and /System folders on your backup disk image.


Have a good one,

Alex H.

Reply
User profile for user: Jentl_S
Jentl_S Author
User level: Level 1
4 points

Jul 30, 2015 1:16 PM in response to chuck_3rd

Hai alex_h1


I still don’t know what causes the kernel panics,

At first I thought it was caused because the SSD was broken because it kept on crashing while downloading an update or writing something else on the SSD.

And the only piece of hardware that wasn't the original was the SSD.

So I replaced the SSD, and guess what, the MacBook keeps on crashing.

I also went to an authorized Apple Reseller with Apple Service but I don’t know if that is worth the money, its +/- 120 euros an hour + the additional costs of new hardware.

Isn’t there anyway that I can find out what causes the kernel panics myself? I already tried everything on the page you send but nothing seems to work.

In the panic report it says something about the processor a few times, is it possible that the processor causes the kernel panics?


Thanks for you time,

Jentl_S

Reply

MacBook Air keeps on crashing

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