When I install the application and then try to launch it, it "opens", then prompts me to sign in. On the bottom toolbar, I see an Etrade icon pop up, then a Java icon and then everything just disappears (the login window and the two icons in the bottom toolbar) and nothing opens.
Any help is appreciated!
Thanks!
MacBook Air (13-inch, Early 2014)
Howdy jmt415,
Welcome to Apple Support Communities.
It sounds like there’s an issue launching a specific application on your MacBook Air. If you haven’t already, take a look at the article linked below and try the general troubleshooting tips that it provides.
Mac OS X: How to troubleshoot a software issue - Apple Support
If the issue occurs in one application only
For example, one application does not open or unexpectedly quits. Mac OS X v10.4 and later can help with applications that unexpectedly quit by offering to open the application with default settings. If this doesn't help, skip to "Drag the application to the Trash and reinstall it if the issue persists..." below.
- Make sure you are using the latest version of the software. Check with the manufacturer if the product is published by a third party.
- If the issue only occurs while using a specific document, try creating a new document or replacing your document with a backup. Your document may be damaged. If possible, try testing with either a new file or a known-good file.
- Drag the application to the Trash and reinstall it if the issue persists. Some Apple applications that may have been included with your computer can be reinstalled by using the Install, Restore, or iLife disc that came with the computer. See these links for more information:
Cheers,
-Jason
Etrade Pro won't launch on my Macbook Air
