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Q: iPhone 5s back camara went blank?
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Jun 23, 2015 12:52 PMby pedro d,Hello there, KingAnthony19.
When one of your camera's shows as black when you open the Camera App on your iOS device, the following Knowledge Base article gives some straightforward steps to try to resolve it:
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
- If your device has a front and rear camera, try both cameras by tapping
(camera swap icon). If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Thanks for reaching out to Apple Support Communities.
Kind Regards,
Pedro.
