cmr74
Level 1 (0 points)

Q: i have a different apple ID than what is showing in the app store--what do i do because it won't let me update apps

i have a different apple ID than what is showing in the app store--what do i do because it won't let me update apps

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Jun 22, 2015 9:53 AM

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cmr74

Q: i have a different apple ID than what is showing in the app store--what do i do because it won't let me update apps

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  • Helpful answers

  • by Niel,

    Niel Niel Jun 22, 2015 9:55 AM in response to cmr74
    Level 10 (314,264 points)
    Mac OS X
    Jun 22, 2015 9:55 AM in response to cmr74

    Delete and redownload the applications you're trying to update; the incorrect Apple ID is stored inside them.

     

    (129044)

  • by cmr74,

    cmr74 cmr74 Jun 22, 2015 10:07 AM in response to Niel
    Level 1 (0 points)
    Jun 22, 2015 10:07 AM in response to Niel

    These are purchased apps--if I delete them I will have to pay for them again, right? And I can't even get into the app store to delete them

  • by Niel,Helpful

    Niel Niel Jun 22, 2015 10:12 AM in response to cmr74
    Level 10 (314,264 points)
    Mac OS X
    Jun 22, 2015 10:12 AM in response to cmr74

    1. Correct. If that Apple ID is yours, click here and contact Apple.

    2. Applications aren't deleted from within the App Store.

     

    (129049)

  • by Linc Davis,

    Linc Davis Linc Davis Jun 22, 2015 12:15 PM in response to cmr74
    Level 10 (208,037 points)
    Applications
    Jun 22, 2015 12:15 PM in response to cmr74

    Do you recognize the ID, or have you never seen it before?

  • by cmr74,

    cmr74 cmr74 Jun 23, 2015 3:21 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 23, 2015 3:21 PM in response to Linc Davis

    It was the first AppleID i ever created but I don't use that email address anymore. Can I get rid of the first AppleID?

  • by Niel,

    Niel Niel Jun 23, 2015 3:24 PM in response to cmr74
    Level 10 (314,264 points)
    Mac OS X
    Jun 23, 2015 3:24 PM in response to cmr74

    Removing it from the update dialog requires deleting and redownloading those applications.

    Removing it entirely can't be done without contacting Apple, and if you do get it deleted, you'll lose access to its purchases. Deleting it completely isn't a solution to this issue.

     

    (129121)

  • by Linc Davis,

    Linc Davis Linc Davis Jun 23, 2015 4:09 PM in response to cmr74
    Level 10 (208,037 points)
    Applications
    Jun 23, 2015 4:09 PM in response to cmr74

    App Store products can only be updated by signing in to the store with the same Apple ID that was originally used to download them. You can't update anything, including your own purchases, as long as there are pending updates linked to the other ID.

    If you can't sign in with the other ID, you have to delete all the apps that are linked to it. If you don't know which apps those are, see below.

    1. Triple-click anywhere in the line of text below on this page to select it:

    kMDItemAppStoreHasReceipt=1

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    2. In the Finder, press command-F to open a search window, or select

              File ▹ Find

    from the menu bar. In the search window, select

              Search: This Mac

    from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select

              Other...

    A sheet will drop down. In that sheet, select

              Raw Query

    as the criterion, then click OK or press return.

    Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.

    3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.

    4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Delete each such item by following the instructions in the Apple Support article linked above.

    5. Quit and relaunch the App Store.

    If you find these instructions confusing, ask for an alternative method.