raziel101977
Level 1 (0 points)

Q: Imessage Activation not siging in


Got up this morning and my Imessage isn't connecting. I can only send text messages. I have the correct username and password but it says It could not sign in. Please check your network connection and try again. But it is hooked up to wifi and we have no service interruption with our internet so anyone got any ideas or is apples service down?

iPhone 5, iOS 8.3

Posted on Jun 22, 2015 10:05 AM

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raziel101977

Q: Imessage Activation not siging in

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  • by sterling r,

    sterling r sterling r Jun 24, 2015 10:19 AM in response to raziel101977
    Community Specialists
    Jun 24, 2015 10:19 AM in response to raziel101977

    Hi there raziel101977,

     

    As I understand it you are unable to activate iMessage on your phone due to an error about your network connection. I would recommend you use the troubleshooting in the following article to help you get that resolved, named:

     

    If you get an error when trying to activate iMessage or FaceTime

    Check your device settings

    1. Make sure that you’re connected to a cellular data or Wi-Fi network. If you're using an iPhone, you'll need SMS messaging to activate your phone number with iMessage and FaceTime. Depending on your carrier, you might be charged for this SMS.
    2. Go to Settings > General > Date & Time and make sure that you've set up your time zone correctly.

    Turn off iMessage and FaceTime and restart

    1. Go to Settings > Messages and turn off iMessage.
    2. Go to Settings > FaceTime and turn off FaceTime.
    3. Restart your device.
    4. Turn iMessage and FaceTime back on.

     

    Still not activated after a day? 

    It might take up to 24 hours to activate iMessage and FaceTime. If you've waited more than 24 hours, follow these steps:

    1. Make sure that your device has the latest version of iOS.
    2. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
    3. Contact Apple Support.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling