AHhhhh OMG the same thing just happened to me!!! I got a weird feeling right away but called the number. An Indian guy picked up and right away was unprofessional and curt. I asked him if he had a personal id number or anurging to prove he was with apple and he immediately got an attitude. Told me apple sends "us" to them and if we don't use their service then it's our problem. I downloaded the team viewer website thing and typed my nsme, a fake email address and he asked me if I was a boy or girl, male or female. I asked him how that could possibly be relevant to fixing my computer. He got hostile and told me to type my phone number. I ran into the other room and googled the situation, saw this thread and asked the guy if I could take my MacBook to Apple tomorrow. He gave me some bs about how they'll turn me away bc it's a hardware/software problem. I said, "then it should be no problem to call again tomorrow if they turn me away? He goes, "well then that's you're problem now, isn't it?" I told him exactly where he could go and to shove his **** poor attitude. My concern now is that they got too much info somehow and that I'm still at risk. What can I do to make sure everything is secure?