iso47464

Q: mac

I may speak that this happened to all of us, my mac feels heavy like someone moving my mouse by itself, and i notice that moment i was hack

can any of you please tell me hoe to remove a hacker from the mac

iPad Air, iOS 7.1.1

Posted on Jun 22, 2015 11:01 AM

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Q: mac

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  • by K Shaffer,

    K Shaffer K Shaffer Jun 23, 2015 11:26 PM in response to iso47464
    Level 6 (14,328 points)
    Desktops
    Jun 23, 2015 11:26 PM in response to iso47464

    You could try and start up in OS X Recovery, to use OS X Utilities and test the MacBook;

    and also consider a clean new installation of the OS X using the instructions in Recovery.

     

    •OS X: About OS X Recovery - Apple Support

     

    Do you have a backup of the system from before this trouble? If so, you could use it and

    restore your files from the backup, such as a Time Machine archive would allow.

     

    You could try and start up in Safe mode, to see if the issue goes away, or at least temporarily

    is gone so you could attempt to find the problem and remove it...

     

    •Try safe mode if your Mac doesn't finish starting up - Apple Support

     

    Is your Mac a new model MacBook 12-inch with Retina display from early 2015?

    Please offer more details about the computer model, build year, running OS X, etc.

     

    Did you download and install software from anywhere outside of the App Store? If so, what?

     

    Hopefully a new installation of system software, with use of backup from Time Machine before

    this incident, will help resolve the matter. You really don't say much about the situation.

     

    There are several items that may be affecting your computer, that could have been downloaded

    in the process of attempting to get something else online, including torrent and other file sharing

    of corrupt or doctored software that could have been altered with Adware or malware content.

     

    In the following guides there is information on certain items in three topic areas, and a familiarity

    with them may be helpful in discovering what has happened in your Mac, and how to remove it.

    Not knowing what you have encountered (or installed by accident or design) does not help.

     

    •Tech Guides: (malware, adware, performance)

    http://www.thesafemac.com/tech-guides/

     

    In any event...

    Good luck & happy computing!