Scottyboy99

Q: Has iTunes match gone haywire?

My music artists are all over the place, I noticed it this morning. Just out of blue on all my iOS devices. It makes no difference if the metadata matches for artist, album artist, sort by artist, sort by album artist, ensure compilation is unticked. Many songs are coming up in strange places on the artists view in the iOs devices. Lots of entries under various artists popping up. I have a list of cliff Richard four times under artist as an example - its just crazy. Happened out of nowhere. I only really noticed earlier as back to work started listening to my songs but ic ould of been at the weekend it went all wrong. My iTunes library is perfectly sorted. anyone else seeing strange entries crop up amid their artist list. Could the impending Apple Music be wreaking havoc with match?

Posted on Jun 22, 2015 11:22 AM

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Q: Has iTunes match gone haywire?

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  • by markhort,

    markhort markhort Jun 29, 2015 3:38 AM in response to AussieGrit
    Level 1 (5 points)
    Jun 29, 2015 3:38 AM in response to AussieGrit

    I've noticed that all 99% of my purchased music is still ok, it's only my matched or uploaded where the issues are. The remaining 1% of the purchased are ones where I've edited the ID3 tags for single tracks which I wanted to add them to one album.

  • by jannefromswe,

    jannefromswe jannefromswe Jun 29, 2015 4:19 AM in response to Scottyboy99
    Level 1 (0 points)
    Jun 29, 2015 4:19 AM in response to Scottyboy99

    I just noticed that I have 84 albums with Lazlo Bane in my Itunes Match...

    (Of course, I only have the one song - yes, it's the theme song from Scrubs.)

     

    I have lost all faith in this being fixed with iOS 8.4.

    Itunes Match is a mess and it's time to switch to Spotify.

  • by thinkdrastic,

    thinkdrastic thinkdrastic Jun 29, 2015 4:42 AM in response to Scottyboy99
    Level 1 (0 points)
    Jun 29, 2015 4:42 AM in response to Scottyboy99

    Just to add another voice to the choir, I too am experiencing this issue.

    • Both my iPhone and AppleTV are affected (both on latest software)
    • I've never synced these devices with my Mac (and haven't looked too closely at the iTunes library on there to make sure it's OK) - it's all done via the cloud
    • Compilations are totally messed up, along with practically every other album with more than one artist
    • Artists are being assigned to albums they have nothing to do with (e.g. Axwell and Krafty Kuts seem to feature a lot on albums they don't actually feature on)
    • Sort order is subtly messed up in album, artist and compilation view
    • "Group by album artist" doesn't work at all (presumably because the metadata is messed up?)
    • Albums purchased from iTunes in the last few days are messed up on arrival
    • Switching iTunes Match on and off makes no difference
    • Deleting all of the music on the iPhone (via Storage in Settings) and then re-downloading it using iTunes match results in messed up albums all over again
    • Everything is OK on my iPhone as long as iTunes match is switched off and/or I don't download albums with more than one artist...
  • by evilonline,

    evilonline evilonline Jun 29, 2015 5:12 AM in response to Scottyboy99
    Level 1 (0 points)
    Jun 29, 2015 5:12 AM in response to Scottyboy99

    I'm having the same issue. I noticed it this morning. All mixed up on my:

    - iPad 2 mini

    - iPhone 6 Plus

    - iPad Air 2

    - Apple TV 3rd gen.

    And I can't connect to iTunes Match on my work computer (see screencap)

    Schermafbeelding 2015-06-29 om 14.10.20.jpg

    In English it says: Maybe it's to busy right now. Check internet connection and try later...


    Doing this all morning, no music on my iMac here at work

    Maybe they are busy with Apple Music right now...

  • by AussieGrit,

    AussieGrit AussieGrit Jun 29, 2015 6:30 AM in response to NZMarke
    Level 1 (0 points)
    Jun 29, 2015 6:30 AM in response to NZMarke

    I don't like the fact that they have omitted the buttons for artits, title, albums etc in die bottom tab bar. I'm not planning to use streaming or radio (the latter isn't available in Germany anyway), so I don't need these buttons. Although I do like that the "play next" feature has finally made it to iOS.

     

    I just checked my Mac and Windows-PC, both have the same screwed up libaries. At least I had a backup copy on my PC, so I could restore to my libary from last weeks which is perfectly fine. However, that's not what I paid 25€ for ...

  • by markhort,

    markhort markhort Jun 29, 2015 7:32 AM in response to evilonline
    Level 1 (5 points)
    Jun 29, 2015 7:32 AM in response to evilonline

    I'm getting the same error while updating my work machine - Capture.PNG

  • by NZMarke,

    NZMarke NZMarke Jun 29, 2015 7:52 AM in response to Scottyboy99
    Level 1 (0 points)
    Jun 29, 2015 7:52 AM in response to Scottyboy99

    Weird. Posts are being removed from this forum. I'm following links from email notifications that are arriving at an "unauthorized" page. Come on Apple, that's not right. This whole thread has been about helping to identify/quantify the issue. The removed posts were not derogatory, or insulting in any way.

  • by commedianorwich,

    commedianorwich commedianorwich Jun 29, 2015 7:56 AM in response to NZMarke
    Level 1 (0 points)
    Jun 29, 2015 7:56 AM in response to NZMarke

    Yes I'm being taken to an unauthorised page too. Strange behaviour when people are trying to get a problem addressed.

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jun 29, 2015 7:56 AM in response to NZMarke
    Level 1 (85 points)
    Apple Watch
    Jun 29, 2015 7:56 AM in response to NZMarke

    Yeah, two of my posts have gone missing. Disgusted at Apple's behaviour.

  • by TJF1973,

    TJF1973 TJF1973 Jun 29, 2015 8:14 AM in response to Scottyboy99
    Level 1 (4 points)
    iPhone
    Jun 29, 2015 8:14 AM in response to Scottyboy99

    Yet another angry voice here - I have had this 'splitting albums' issue before, but it has only ever happened with one or two albums at a time. In those cases, changing the album name for the affected items and then changing it back always solved the problem. But in this case, even that fix is not working in the majority of cases. I just hope that iOS 8.4 resolves the issue tomorrow. It's so irritating that the iTunes Match service is, at least on paper, exactly what I want, but it is riddled with bugs and, in my experience, always has been. The corruption doesn't seem to be spreading to my Macs, but I'm glad I've got a full local backup of my entire library because heaven knows what might happen when Apple Music launches tomorrow.

  • by markhort,

    markhort markhort Jun 29, 2015 8:34 AM in response to TJF1973
    Level 1 (5 points)
    Jun 29, 2015 8:34 AM in response to TJF1973

    I'm thinking I might do the same and grab a full back on my iMac and the turn off Match on that machine. As a just in case scenario.

  • by mslev,

    mslev mslev Jun 29, 2015 8:45 AM in response to Scottyboy99
    Level 1 (0 points)
    Jun 29, 2015 8:45 AM in response to Scottyboy99

    For what it's worth, this issue appears to be confined to iOS 8.   My iPhone 5S running iOS 8.3, synced to Match, has chaotically split albums and artists as described by many others here.  But my iPad 3rd Gen that is still running iOS 7, also synced to the Match library, is perfectly fine - music is organized normally.

  • by mike1982,

    mike1982 mike1982 Jun 29, 2015 9:46 AM in response to Scottyboy99
    Level 1 (0 points)
    Jun 29, 2015 9:46 AM in response to Scottyboy99

    I noticed something funny with my album artwork last night. I didn't think much of it, now this morning my whole Match library is messed up. Exactly like you guys were saying. Albums are split up, some artists are listed more than once. I love iTunes Match (when it works!). I hope the iOS 8.4 update fixes these issues. I'm not holding my breath though. I plan on doing a fresh install (not an upgrade) when it's released. If it doesn't fix it, what do you guys plan on doing to try and fix this?

  • by Sushant,

    Sushant Sushant Jun 29, 2015 10:35 AM in response to Scottyboy99
    Level 1 (0 points)
    Jun 29, 2015 10:35 AM in response to Scottyboy99

    Glad found this forum, had been thinking I did something that messed up my songs. Last week I was listening to my songs on my iPhone 6 plus with 8.3 on it and suddenly my music stopped and every song I had downloaded disappeared. I have no idea what happened.

     

    Then tried to look at my songs and somehow they all were 'hide this purchase'. Happened to only the songs, not movies or tv shows. It was pretty weird. Anyways, after about an hour of fiddling with it and turning all of them to unhide, turned on iTunes Match and everything was messed up. Songs were split into multiple views, artists not matching. I can't even download or play songs. They are there in a messed up form and all are grayed out.

     

    I even purchased a new album [Furious 7] and every song on there is split into multiple views and I can't play or download on phone. Worked completely fine on computer.

     

    Since it looks totally fine on my computer,  I just ended up downloading all my purchases. Copied all of them to the iPhone and turned off iTunes Match for now. Really frustrating.

     

    I'll update this if I find anything more.

  • by Cheryllisa66,

    Cheryllisa66 Cheryllisa66 Jun 29, 2015 11:23 AM in response to Sushant
    Level 1 (5 points)
    Jun 29, 2015 11:23 AM in response to Sushant

    HI

     

    jyst like to add, I am experiencing the same problem

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