Scottyboy99

Q: Has iTunes match gone haywire?

My music artists are all over the place, I noticed it this morning. Just out of blue on all my iOS devices. It makes no difference if the metadata matches for artist, album artist, sort by artist, sort by album artist, ensure compilation is unticked. Many songs are coming up in strange places on the artists view in the iOs devices. Lots of entries under various artists popping up. I have a list of cliff Richard four times under artist as an example - its just crazy. Happened out of nowhere. I only really noticed earlier as back to work started listening to my songs but ic ould of been at the weekend it went all wrong. My iTunes library is perfectly sorted. anyone else seeing strange entries crop up amid their artist list. Could the impending Apple Music be wreaking havoc with match?

Posted on Jun 22, 2015 11:22 AM

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Q: Has iTunes match gone haywire?

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  • by deixe,

    deixe deixe Jun 24, 2015 3:43 AM in response to Scottyboy99
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    Jun 24, 2015 3:43 AM in response to Scottyboy99

    I just tested the iOS version 5.1.1 and it worked perfectly. This is iOS 8.3 specific.

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jun 24, 2015 3:50 AM in response to deixe
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    Jun 24, 2015 3:50 AM in response to deixe

    That's very interesting. Thank you for the feedback. I am going to send another email to the Apple advisor on this and mention this.

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jun 24, 2015 6:53 AM in response to Scottyboy99
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    Jun 24, 2015 6:53 AM in response to Scottyboy99

    So frustrating. I cannot get past the senior advisor stage. I don't get opportunities to talk to them over the phone as I am at work including commute from 7 am to 7.30 pm. I have to snatch opportunities with a family to also prioritise to try and look at this when at home. But they are insistant on trying steps that I have told them I have already tried, I literally already tried everything. I'm not paying for a chat session out of my own pocket for something apple broke and I already subscribe to. The message needs to reach through the many layers to the actual expert software engineers/software technicians. If it only reached the attentions of them someone might be able to say, yes we aware and iOS 8.4 will fix or iOS 8.4 will is a change to the music app and the lists will be ok in this. Or whatever - but I just cannot progress this. I feel I have wasted so much time already, trying all the scripted steps, spending ages analysing and re- editing metadata, googling the issue til I'm blue in the face. Thanks a bunch Apple, it's clearly some kind of issue pushed by yourselves to iOS devices running match in the last few days - so dissapointed

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jun 24, 2015 12:10 PM in response to Scottyboy99
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    Jun 24, 2015 12:10 PM in response to Scottyboy99

    more things I tried


    chose one of the many duplicating artists 'Adam and the Ants' and deleted the tracks from my library on iTunes. I chose to keep the files instead of sending them to the recycle bin. Then I deleted the tracks from the cloud. This made him disappear from the artist list on my iOS devices. Then I added the files back to the library and updated match (after enduring metadata was perfect). Match uploaded the files to the cloud obediently. Then I checked my iOS devices and Adam and the Ants was back in the artist list but he was still duplicating with songs from the album split between the two entries. So that is no way of fixing and besides I wouldn't want to do this for hundreds of artists and tracks - that would take ages plus I lose all my play counts this way. I then changed his artist and album artist name to something random 'test' to see if it moved him under T and renamed him but it had no effect. He did move to T on the iPad but still showed as Adam and the Ants and was still split as multiple entries, so something is very very wrong at apple. They have ruined many many users library with some kind of glitches iCloud push. It really needs addressing

  • by mburnett,

    mburnett mburnett Jun 24, 2015 1:36 PM in response to Scottyboy99
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    Jun 24, 2015 1:36 PM in response to Scottyboy99

    I'm having the same issue. I noticed it this morning. My assumption is that Apple has done something their end to cause this. Like everyone else I'm pretty anal about my iTunes library so seeing things out of order is annoying. I've checked my iTunes Library on my desktop and that seems fine.

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jun 24, 2015 1:42 PM in response to mburnett
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    Jun 24, 2015 1:42 PM in response to mburnett

    TThank you for reporting. I am very determined to sort this out for all users by putting pressure on apple. Would you also be willing to contact support on this and refer them to this forum like I have been doing. We need to really drive this home or like many glitches and bugs it may never get fixed. The more of us doing it the better. Apple have let us down badly here

     

    i am going to post some more screenshots of the mess in my library tomorrow in the hope that apple bothers to look at the forum. It's user to user but when I refer them as part of support they should do us the courtesy of looking in here

  • by mburnett,

    mburnett mburnett Jun 24, 2015 2:42 PM in response to Scottyboy99
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    Jun 24, 2015 2:42 PM in response to Scottyboy99

    Sure thing. I just tried calling, but their support centre is closed. What was the e-mail address which you used?

     

    I should say wiping all music from my iPhone and re-enabling iTunes Match doesn't work. It would be less of a problem if Apple Music were arriving soon, but who knows when it'll be available in the UK.

  • by burtbollinger,

    burtbollinger burtbollinger Jun 24, 2015 2:59 PM in response to mburnett
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    Jun 24, 2015 2:59 PM in response to mburnett

    just wanted to chime in and say that I'm having the same issue...i can confirm that it is 8.3 specific.  My ipad with 8.1 has no issues, unlike an identical ipad with 8.3.  It seems to have started sometime this week.  Glad to have found this thread, I spend most of last night and this AM trying to fix it without luck.   I spent countless hours getting everything in iTunes set up perfectly (18,000+ songs) so this is very frustrating...Hopefully a fix is incoming, as for now I have removed iTunes Match.

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jun 24, 2015 3:06 PM in response to mburnett
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    Jun 24, 2015 3:06 PM in response to mburnett

    I think they make it deliberately get in contact but I Got told I had to ring  0800 107 6285 Or for senior advisor try 0800 975 0614 (followed by extension  1141090) My own case ref is 829410896 if that helps link it up when liaising with them.

     

    or go. Www.apple.com/support.   I then selected iTunes, iTunes Player and done a description. I emailed them from within this. And later I scheduled a call so they rang me. Difficulty is there is no specific area for match to report on so I got passed around quite bit until I spoke to a senior iOS advisor and this is the point I am stalled at now. I want the advisor to pass onto match specialists or apple technicians but I am not sure that is being down and I am being ignored (I am emailing this advisor quite a bit but I am very unhappy)

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jun 24, 2015 3:10 PM in response to burtbollinger
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    Jun 24, 2015 3:10 PM in response to burtbollinger

    SSorry to hear this. That is useful to know its 8.3 specific, unfortunately every iOS device I have is at 8.3 so I couldn't test. My brother does still run 8.2 and he reported no noticeable problem but then he isn't anal like I am so am not sure he would notice. Someone else said a really old 5.1.1 showed no issue, my Apple TV running iOS 7 variant doesn't either. So it's safe to say it's just 8.3. Would you also be willing to email or ring Apple support tomorrow too so we can really drive home this appalling issue?

  • by burtbollinger,

    burtbollinger burtbollinger Jun 24, 2015 3:13 PM in response to Scottyboy99
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    Jun 24, 2015 3:13 PM in response to Scottyboy99

    I contacted them earlier....the woman said that they had been hearing lots of complaints.  she then wanted to troubleshoot...however it was clear that no troubleshooting is gonna fix what is wrong in this case.

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jun 24, 2015 3:29 PM in response to burtbollinger
    Level 1 (79 points)
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    Jun 24, 2015 3:29 PM in response to burtbollinger

    OK, the good thing is at least people are calling them. Hopefully it registers in Cupertino that this is unacceptable - it prob won't do much good but I may see if I can email to a really high level if no cloud based fix is forthcoming. I may give iOS 8.4 a chance to see how it all looks after the update which I guess is imminent (Monday I presume).

     

    im curious, when you removed match did you turn it off in iTunes and the iOS device? Did you go back to USB sync to get your music back on? Did the artist and album lists then look normal again after a traditional sync? I worry the metadata corruption has gotten so engrained into the iOS devices now that even a conventional sync will still have lingering effects

  • by rudifromharderwijk,

    rudifromharderwijk rudifromharderwijk Jun 24, 2015 10:57 PM in response to Scottyboy99
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    Jun 24, 2015 10:57 PM in response to Scottyboy99

    Same problem for me as well. In iTunes on my Macbook and on my synced iPod Classic everything is fine. On my iPhone 5c and iPad Air - both using the newest iOS in combination with Match - my music library is a complete mess. I have the same problems as a lot of people described here.

     

    I'd like to add to those problems one other curious thing. On both my iPhone and iPad a lot of songs keep on downloading automatically. These are songs that I imported through CD's, so it can't have to do with items I bought in the iTunes Store. And when I delete them they will download again and again and again...

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jun 24, 2015 11:23 PM in response to rudifromharderwijk
    Level 1 (79 points)
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    Jun 24, 2015 11:23 PM in response to rudifromharderwijk

    TThat sounds even worse than what the rest of us are struggling with. I'm not seeing that other than the messed up library list. I do remember a long time back after a restore something similar happening with my purchases and the only way I could stop it was to wipe and restore. Not a palatable proposition. Only think I can suggest is go to iTunes Store app on phone and check the downloads tab, see if downloads are being queued and try swiping left to delete/stop them.

     

    this whole saga is a nightmare. It's clear Tim Cook and other senior bods at Apple don't use things like match or many broken functions littered in iOS 8. if they did you can be sure stuff like this would suddenly get fixed pretty quick! But we are mere dots/cash cows and cannot seem to be taken seriously or respected. I have spent so much over the years on Apple products that it now feels like a total slap in the face

  • by RobboHuddo,

    RobboHuddo RobboHuddo Jun 25, 2015 12:16 AM in response to Scottyboy99
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    Jun 25, 2015 12:16 AM in response to Scottyboy99

    Thanks for updating this thread.

     

    It's still a mess on my iPhone so I guess I will wait patiently for 8.4 and hopefully after the restart, match will go back to normal. It's pure speculation, but they must be getting ready for Apple Music. Will match still be available after Apple Music launches?

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