Scottyboy99

Q: Has iTunes match gone haywire?

My music artists are all over the place, I noticed it this morning. Just out of blue on all my iOS devices. It makes no difference if the metadata matches for artist, album artist, sort by artist, sort by album artist, ensure compilation is unticked. Many songs are coming up in strange places on the artists view in the iOs devices. Lots of entries under various artists popping up. I have a list of cliff Richard four times under artist as an example - its just crazy. Happened out of nowhere. I only really noticed earlier as back to work started listening to my songs but ic ould of been at the weekend it went all wrong. My iTunes library is perfectly sorted. anyone else seeing strange entries crop up amid their artist list. Could the impending Apple Music be wreaking havoc with match?

Posted on Jun 22, 2015 11:22 AM

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Q: Has iTunes match gone haywire?

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  • by Michael Duffy1,

    Michael Duffy1 Michael Duffy1 Jun 26, 2015 5:27 PM in response to stueyg
    Level 2 (207 points)
    Apple Music
    Jun 26, 2015 5:27 PM in response to stueyg

    I, too, am having this problem.  It started this afternoon.  My iDevices are a mess!!  Super-frustrating.  I was importing CDs this afternoon and was worried that somehow I had done something!  I sure hope this mess is fixed-up soon.

  • by Philjens,

    Philjens Philjens Jun 27, 2015 5:05 AM in response to Michael Duffy1
    Level 1 (0 points)
    Jun 27, 2015 5:05 AM in response to Michael Duffy1

    My problem started last night. Mine has gone crazy, including splitting albums & artists, adding incorrect artwork to individual tracks on the same album. Various Artist albums are totally screwed, tracks appearing all over the place.


    Where is the fix Apple?

    Get on it.

  • by samadhi09,

    samadhi09 samadhi09 Jun 27, 2015 5:37 AM in response to Philjens
    Level 1 (0 points)
    Jun 27, 2015 5:37 AM in response to Philjens

    I'm glad it's not just me that's started having this problem. It's very frustrating going to play an album and finding songs have been split up. Also I have about 100 'various artists' listed now. Things are out of alphabetical order sometimes. It's a mess.

     

    Does Apple read this forum or should we get in touch with them directly?

  • by PFox78,

    PFox78 PFox78 Jun 27, 2015 5:46 AM in response to samadhi09
    Level 1 (39 points)
    Mac OS X
    Jun 27, 2015 5:46 AM in response to samadhi09

    Add me to the list. Everything was perfect yesterday, now it's a colossal mess. Artists and artwork split up, mislabelled, etc. As someone who has spent countless hours making sure the metadata is to my liking, I am not happy with this at all.

  • by Philjens,

    Philjens Philjens Jun 27, 2015 6:28 AM in response to PFox78
    Level 1 (0 points)
    Jun 27, 2015 6:28 AM in response to PFox78

    How do we let Apple know?! Even artwork on iTunes on my windows PC has been altered! The whole thing has gone barmy. 

  • by commedianorwich,

    commedianorwich commedianorwich Jun 27, 2015 10:40 AM in response to Scottyboy99
    Level 1 (0 points)
    Jun 27, 2015 10:40 AM in response to Scottyboy99

    Same problem here. It's only on my iOS devices, and there's no rhyme or reason to the mess.

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jun 27, 2015 11:23 AM in response to commedianorwich
    Level 1 (84 points)
    Apple Watch
    Jun 27, 2015 11:23 AM in response to commedianorwich

    for late joiners to thread i suggest wait it out til iOS 8.4 arrives. Someone said the beta fixed the issue. Whilst uncertain it could be fixed and as such not worth nuking a perfecult good library. Of course if anyone has calls with support scheduled then it would be wise to direct the advisor to this forum which has widespread reporting

  • by samadhi09,

    samadhi09 samadhi09 Jun 27, 2015 2:22 PM in response to Scottyboy99
    Level 1 (0 points)
    Jun 27, 2015 2:22 PM in response to Scottyboy99

    Any idea when iOs 8.4 arrives? I'm going on holiday soon and want to be able to access my music properly. Maybe I'll disable Match for a bit? In the meantime I'm going to send an email to Apple

  • by Christian Jilge,

    Christian Jilge Christian Jilge Jun 27, 2015 2:59 PM in response to Scottyboy99
    Level 1 (39 points)
    iPhone
    Jun 27, 2015 2:59 PM in response to Scottyboy99

    I'm on iOS 8.4 public beta 3 on my iPad and the issue still persists. It hasn't been there since install of the public beta, it just came up 3 days ago.

  • by kal-el73,

    kal-el73 kal-el73 Jun 27, 2015 3:12 PM in response to Scottyboy99
    Level 1 (0 points)
    Jun 27, 2015 3:12 PM in response to Scottyboy99

    Even music bought directly from iTunes is being split up. This is completely exceptionable

     

    image1.PNG

    image2.PNG

  • by commedianorwich,

    commedianorwich commedianorwich Jun 27, 2015 3:41 PM in response to kal-el73
    Level 1 (0 points)
    Jun 27, 2015 3:41 PM in response to kal-el73

    Just to add that on my iPhone 6 if you turn off iTunes match but leave Show All Music on, that leaves a Purchased playlist that is ordered OK. Does this mean that the problem only affects uploaded songs that weren't bought through iTunes? And the original promise to match all the music in our libraries has been cast aside?

  • by Scottyboy99,

    Scottyboy99 Scottyboy99 Jun 27, 2015 4:07 PM in response to Christian Jilge
    Level 1 (84 points)
    Apple Watch
    Jun 27, 2015 4:07 PM in response to Christian Jilge

    Hmmm, my positivity about iOS 8.4 has just drained somewhat hearing that! It seems like Russian roulette now. If things are still in this state and apple music launches with the masses seeing artists/albums split all over the place then the proverbial brown stuff is really going to hit the fan. Am going to wait out to 8.4 now and react to it when it hits !

  • by Michael Duffy1,

    Michael Duffy1 Michael Duffy1 Jun 27, 2015 4:17 PM in response to Scottyboy99
    Level 2 (207 points)
    Apple Music
    Jun 27, 2015 4:17 PM in response to Scottyboy99

    The way this issue came up, without any action by the user and immediately propagating across iOS devices, makes it seem like a server-side issue... possibly even data corruption.

  • by NZMarke,

    NZMarke NZMarke Jun 27, 2015 6:03 PM in response to Scottyboy99
    Level 1 (0 points)
    Jun 27, 2015 6:03 PM in response to Scottyboy99

    I'm not sure that the problem is specifically to do with iOS8.3 though. Seems to me that what's happened is that the match process has screwed the meta-data that Apple has stored in the Match service in the cloud. Example (and there are many) from my recent experience : The Best of Barry White now features on song (Love's Theme) which is apparently by The Clash according to my iPhone and iPad (both on iOS8.3)!! Edith Piaf guest features on an Album called "Africanism" - which is a DJ compilation (and no she doesn't actually feature on this at all but shows up as an artist on that album - which incidentally is split into multiple albums on iOS).

     

    So like many, I've been through the process of killing off all the Match songs, cleaning out the library, starting again with the Match service - to try and fix this problem. What I've noticed so far is:

     

    1) Everything is absolutely clean in iTunes itself. Tags are correct, album and artist views are all correct.

    2) On iOS (both iPad and iPhone) I have totally munged data - wrong artists, albums split etc. Now the thing that's interesting here is that the munging of album information is actually mixing up metadata from albums I have - so it's not ever matching any songs with albums I don't have at all. Which seems to imply to me that what's happening is that during the matching process, something (either in the Match Cloud or in iTunes) is incorrectly storing the wrong metadata for the album and/or artist when it's updating the cloud version of the meta-data. That's the only way I can see that the incorrect information is then managing to make it down to the iOS devices.

     

    I haven't yet checked this, but it would be interesting to see if it's only happening with songs that are uploaded rather than matched. I'll check that out.

     

    Anyway - I'm not convinced that an update to iOS8.4 will help. That's not going to correct things if it's the metadata in Match that's screwed. That would have to be done with a resync from iTunes again ... ? Wouldn't it?

     

    Can anyone confirm if this same problem is/is not happening on non iOS8.3 devices (i.e. earlier versions of iOS). If we can isolate what's in common with this problem, then maybe we can help Apple sort it out. It's infuriating currently - and makes music almost unusable on iPhone/iPad.

  • by NZMarke,

    NZMarke NZMarke Jun 27, 2015 6:09 PM in response to Scottyboy99
    Level 1 (0 points)
    Jun 27, 2015 6:09 PM in response to Scottyboy99

    It just occurred to me .. perhaps this is Apple's initial response to Taylor Swift's threat to ban her music from iTunes/Apple Music? If all her tracks show up under Rammstein she'll never know they're still selling her music online right?

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