My contacts are not syncing between my iPad, iPhone, and icloud.com.

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Level 1

8 points

My contacts are not syncing between my iPad, iPhone, and icloud.com.

I have an iPhone 6 and an iPad Air 2 that are both running the latest version of iOS (8.3). When I add contacts to my iPad they do not show up on my iPhone. I have tried all of the troubleshooting steps found in this post (Get help using iCloud Contacts - Apple Support) but I still don't have recently added contacts on my iPhone. Also, when I log into icloud.com recently added contacts are not showing up there either.

Any additional thoughts or ideas on how to solve this problem would be appreciated. Thanks.

iPhone 6, iOS 8.3

Posted on Jun 22, 2015 1:18 PM

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Answer 1

Best reply

Winston Churchill

Level 10

122,487 points

Jun 22, 2015 1:36 PM in response to jacreel

Please try the following…

First check that all your settings are correct, that contact syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
Make sure the contacts you are adding are added to your 'iCloud' group and not an 'On My Mac', 'On My Phone' or other non iCloud group (you can do this by checking in groups), non iCloud contacts will not sync.
If you are sure that everything is set up correctly and your contacts are in the iCloud group, you might try unchecking contact syncing in the iCloud settings, restarting your device and then re-enabling contact syncing.

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Answer 2

jacreel Author

Level 1

8 points

Jun 22, 2015 4:38 PM in response to Winston Churchill

Thanks, that was very helpful. I believe I figured out what the problem was. On my iPad, the default account for Contacts was "On My iPad." So it appears any new contact I created on my iPad was saved just to the iPad, and not to iCloud. I have changed the default account for Contact to iCloud now.

But, how do I get all of the contacts that are only on my iPad into iCloud. When I tap edit on the contact I don't see an option to change where it is stored.

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Answer 3

Jun 23, 2015 12:52 AM in response to jacreel

Try turning off contact syncing on the iPad, when prompted opt to keep the contacts, restart the device and re-enable contact syncing, opt to merge the contacts when prompted.

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Answer 4

jacreel Author

Level 1

8 points

Jun 23, 2015 8:52 AM in response to Winston Churchill

Awesome! Thanks so much. That worked. Now I have all of the contacts that had been accidentally save to just my iPad in iCloud and also on my iPhone.

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Answer 5

Feb 2, 2016 1:11 PM in response to Winston Churchill

THANK YOU!!!!! Helped me too!

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