Bought a new Apple TV (square black box) and not able to sign in. Does not recognize new password in I Cloud, Home Sharing Set up. When I try to Test Network it says cannot connect to I Tunes Store.
The new password is recognized in the computer but not in the Apple TV ?
Anybody has a suggestion, I already called my internet provider, rebut the Router, unploged the Router & Modem.
Thanks for your help.
Carmen.
Try resetting your Apple TV:
Restore your Apple TV (2nd and 3rd generation) - Apple Support
Hope this helps!
If the Apple TV is not connected & authenticated with a internet connection, you will not be able to connect to iCloud , iTunes or anything. You will probably just see Computer & Settings.
Check your IP address Settings > General > About. it will start with DHCP. if the following number is 169.xx or blank you are not connected to the internet.
This sounds like an issue with incorrect WPA2 key aka Wi-Fi password. To test this try forgetting your network on another device and signing back in. If the other device is rejected then you know the password is incorrect.
there are several passwords
the wifi encryption password
the appleID (iCloud) password
the shared itunes lib password
are you 100% you con't confuse any of them and that is the issue ?
apple tv does not recognise new password
