HT201355: Change your Apple ID password
Learn about Change your Apple ID password
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Helpful answers
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Jun 23, 2015 4:34 AM in response to ruthlove65by King_Penguin,If it's on the activation screen, or if it's not reset yet but has Settings > iCloud > Find My iPhone enabled and it's on iOS 7+, then you will have to find and contact the previous owner, she is the only person that can remove the phone from their account : Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support