Q: Proxy credentials not remembered

There are not many diagnostic techniques for the iPad.  Check log messages.  Reboot.  Reload.

cannot find how to read log messages.  Continue to look.

Re-boot ipad.

Press and hold the Sleep/Wake button until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.  page 128 iPad user manual.

force power down if the above give you trouble.

Hold down both the Sleep/Wake button and the Home button. Ten seconds or more.  Hold until the Apple logo appears.

more details on re-booting:

    http://ipad.about.com/od/iPad_Guide/ss/How-To-Reboot-Your-iPad-Power-Off.htm

Restore to factory settings by loading the latest version of ios that your machine will support:

   Do a full backup of your device.  Twice is best -- cloud and computer.

   "You can use iTunes to restore your iPhone, iPad, or iPod touch to factory settings and the latest version of iOS."

   http://support.apple.com/kb/HT1414?viewlocale=en_US&locale=en_US

   "You can put your iOS device into recovery mode, then restore it using iTunes.:

   http://support.apple.com/en-us/HT201263

Hi,

I have the same problem, however, hard resetting the device still does not resolve the problem.

Furthermore, i have a problem now where not only does the proxy settings not save the first time, but they are now caching the password somewhere in the back end, when you delete the VPN configuration and create the PPTP vpn connection again it still shows a password that wasnt entered (last recognized password).  This has only been seen on iOS 8.4 and later, the only way that i could fix the password caching was to restore the ipad back to factory settings.

but yes the proxy settings still remains as a problem of not saving the details the first time around. you literally need to enter the proxy server and port, then save then go back in enter it manually again and then would it only save the proxy settings.

very frustrating especially when you need to explain this to an end user on the phone who is based in another province.

i hope someone at app can fix these bugs soon, maybe with iOS 9?

Here are the places to report bugs:

Get an account at

http://developer.apple.com/  then submit a bug report to http://bugreporter.apple.com/

Once on the bugreporter page,

   -- click on New icon

   -- See if you need to attach a log file or log files, clicking on Show instructions for gathering logs.  Scroll down to find the area or application that matches the problem.

   -- etc.

Developers:

"Submitting Bugs and Feedback

Your feedback goes a long way towards making our products even better. With Apple Bug Reporter, you can submit bug reports or request enhancements to APIs and developer tools."

https://developer.apple.com/bug-reporting/

Enterprise support:

Call enterprise support  (866) 752-7753  to create  a case ID number

hi there,

to get an account cost US$99.00, is there no free tech support for this?

thought that was what the community support was for.

These forums are free.

Education Customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753