mr23683

Q: Safari not responding


Hi there, I get the wheel of death every time I try and load my safari. Safari wont load and I cant even get into the Safri menu "safari not responding" either is my email. Any ideas how I can remove cookies without going through Safari? Also I keep getting pop up windows asking me for my keychain password, but the apps that are asking for my keychain I do not recognise so I don't want to put in my password. pressing cancel does not get rid of these pop ups.

iMac, OS X Yosemite (10.10.3)

Posted on Jun 23, 2015 7:23 AM

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Q: Safari not responding

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  • by Linc Davis,

    Linc Davis Linc Davis Jun 23, 2015 8:55 AM in response to mr23683
    Level 10 (208,037 points)
    Applications
    Jun 23, 2015 8:55 AM in response to mr23683

    the apps that are asking for my keychain I do not recognise

    What are these apps?

  • by mr23683,

    mr23683 mr23683 Jun 23, 2015 1:41 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 23, 2015 1:41 PM in response to Linc Davis

    Hi thereto apps are "message agent wants to use the "login" keychain"

    and "calendar agent" and callhistorypluginhelp" and "com.apple.icloudhelper.xpc" and a

    few others

  • by mr23683,

    mr23683 mr23683 Jun 23, 2015 1:44 PM in response to mr23683
    Level 1 (0 points)
    Jun 23, 2015 1:44 PM in response to mr23683

    these different boxes with these random names keep popping up, all asking for my keychain login password

  • by Linc Davis,

    Linc Davis Linc Davis Jun 23, 2015 2:50 PM in response to mr23683
    Level 10 (208,037 points)
    Applications
    Jun 23, 2015 2:50 PM in response to mr23683

    Back up all data before proceeding.

    Launch the Keychain Access application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.

    If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.

    Right-click or control-click the login entry in the list. From the menu that pops up, select

              Change Settings for Keychain "login"

    In the sheet that opens, uncheck both boxes, if not already unchecked.

    From the menu bar, select

              Keychain Access Preferences... First Aid

    There are four checkboxes in the window that opens. Check all of them. if they're not already checked. Close the window.

    Select

              Keychain Access Keychain First Aid

    from the menu bar and repair the keychain. Quit Keychain Access.

    If you use iCloud Keychain, open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device.

  • by mr23683,

    mr23683 mr23683 Jun 23, 2015 2:54 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 23, 2015 2:54 PM in response to Linc Davis

    i can access safari from my guest account but not my main account. are they completely separate entities?

  • by Linc Davis,

    Linc Davis Linc Davis Jun 23, 2015 2:55 PM in response to mr23683
    Level 10 (208,037 points)
    Applications
    Jun 23, 2015 2:55 PM in response to mr23683

    Yes.

  • by mr23683,

    mr23683 mr23683 Jun 23, 2015 3:04 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 23, 2015 3:04 PM in response to Linc Davis

    do you think the safari access issue and the key chain problem are related? what do you think the issue is?

  • by mr23683,

    mr23683 mr23683 Jun 23, 2015 3:13 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 23, 2015 3:13 PM in response to Linc Davis

    when i click to unlock the key chain padlock i just get the spinning wheel

  • by mr23683,

    mr23683 mr23683 Jun 23, 2015 3:16 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 23, 2015 3:16 PM in response to Linc Davis

    Linc I have to leave for now, but thanks for your help sir. i'll be back on it tomorrow. hopefully with more luck. do you think if i enter my key chain password to these pop ups i am giving my password away to a hacker?

  • by Linc Davis,

    Linc Davis Linc Davis Jun 23, 2015 3:24 PM in response to mr23683
    Level 10 (208,037 points)
    Applications
    Jun 23, 2015 3:24 PM in response to mr23683

    do you think if i enter my key chain password to these pop ups i am giving my password away to a hacker?

    No.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by mr23683,

    mr23683 mr23683 Jun 23, 2015 10:59 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 23, 2015 10:59 PM in response to Linc Davis

    It won't let me copy paste the info?

     

    do you think the key chain issue and my safari issue are linked?

     

    should i simply input my keychain password into the pop up screens?

  • by mr23683,

    mr23683 mr23683 Jun 24, 2015 12:09 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 24, 2015 12:09 AM in response to Linc Davis


    just to clarify, it wont let me copy paste from the main account to the guest account (guest account is where I have internet access)

  • by Linc Davis,

    Linc Davis Linc Davis Jun 24, 2015 5:37 AM in response to mr23683
    Level 10 (208,037 points)
    Applications
    Jun 24, 2015 5:37 AM in response to mr23683

    How are you connecting to this website?

  • by mr23683,

    mr23683 mr23683 Jun 24, 2015 5:39 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 24, 2015 5:39 AM in response to Linc Davis

    Hi Linc, I am using my normal internet connection and using safari on my "guest account" on my Mac

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