Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

App Store app, preview....I can't open them...??

Hi all.


Has been started a few days ago. First couldn't open my Mail app...next day want to open a picture with preview app, after I decided to upgrade for Yosemite but

can't open the App Store app. Also many time drop off the internet connection.

I have iMac 27" 2011(mid) with Mavericks.

Anybody knows something about this problem?

Thanks

All the best Giraffe

iMac, OS X Mavericks (10.9.5)

Posted on Jun 23, 2015 9:34 AM

Reply
6 replies

Jun 24, 2015 10:52 AM in response to GiraffeGuildford

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.


Safe Mode


Safe Mode - Mavericks also Yosemite

Jun 25, 2015 11:34 AM in response to Chokiee

If you had the same problem in a test account and the Safe Mode, try reinstalling the OS.


Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair and Repair Permissions until you get no errors. Then re-install the OS.


OS X Recovery


OS X Recovery (2)

App Store app, preview....I can't open them...??

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.