HT201487: If you forgot your Apple ID password
Learn about If you forgot your Apple ID password
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Helpful answers
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Jun 23, 2015 2:40 PM in response to ruthlove65by imobl,If your iPhone is Activation Locked, no 3rd party can remove it. Only the person
who initiated the Activation Lock can remove the lock. If you can contact the previous
owner, do so and give them this link:
Prepare your device to sell or give away
If you just purchased the iPhone, return it for a refund. It is useless as long as it
is Activation Locked.