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User profile for user: 2bcdouglasville
2bcdouglasville Author
User level: Level 1
0 points

app store hangs when checking for updates

yosemeite version 10.10.2

clicked on the App Store since it indicated updates available, features screen came up fine, but when clicked on the Updates icon, it hung up and I got the pinwheel.

have tried restarting, logging on as guest, etc to no avail. iTunes works fine. If I force quit, I can use all menus except the Store menu in App Store.

app store will show the updates needed, but once it begins to automatically check for updates, it hangs.


here is a dump from the console taken after restarting, then launching the console, then launching the app store:

Date/Time: 2015-06-23 17:11:32 -0400

OS Version: 10.10.2 (Build 14C109)

Architecture: x86_64h

Report Version: 21



Command: App Store

Path: /Applications/App Store.app/Contents/MacOS/App Store

Version: 2.0 (376.6.2)

Build Version: 7

Project Name: Commerce

Source Version: 376006002000000

Parent: launchd [1]

PID: 1197



Event: hang

Duration: 0.90s (process was unresponsive for 87 seconds before sampling)

Steps: 10 (100ms sampling interval)



Hardware model: MacBookPro11,1

Active cpus: 4



Fan speed: 1920 rpm



--------------------------------------------------

Timeline format: stacks are sorted chronologically

Use -i and -heavy to re-report with count sorting

--------------------------------------------------



Heaviest stack for the main thread of the target process:

10 semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff8b59751a]

*10 semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560]





Process: App Store [1197]

Path: /Applications/App Store.app/Contents/MacOS/App Store

Architecture: x86_64

Parent: launchd [1]

UID: 501

Task size: 5905 pages (-3)

Note: Unresponsive for 87 seconds before sampling

Note: 2 idle work queue threads omitted



Thread 0x8ce2 DispatchQueue 1 10 samples (1-10) priority 47

<frontmost, thread QoS user interactive, boosted, received importance donation from WindowServer [779], IO policy important>

10 semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff8b59751a] 1-10

*10 semaphore_wait_continue + 0 (kernel + 1373536) [0xffffff800034f560] 1-10



Thread 0x8cef DispatchQueue 2 10 samples (1-10) priority 47

<frontmost, thread QoS user interactive, boosted, received importance donation from WindowServer [779], IO policy important>

10 _dispatch_mgr_thread + 52 (libdispatch.dylib + 19050) [0x7fff8e24ea6a] 1-10

10 kevent64 + 10 (libsystem_kernel.dylib + 94770) [0x7fff8b59d232] 1-10

*10 ??? (kernel + 5988368) [0xffffff80007b6010] 1-10



Thread 0x8d01 10 samples (1-10) priority 55

<frontmost, boosted, received importance donation from WindowServer [779], IO policy important>

10 mach_msg_trap + 10 (libsystem_kernel.dylib + 70878) [0x7fff8b5974de] 1-10

*10 ipc_mqueue_receive_continue + 0 (kernel + 1165472) [0xffffff800031c8a0] 1-10



Thread 0x8d24 10 samples (1-10) priority 47

<frontmost, thread QoS user interactive, boosted, received importance donation from WindowServer [779], IO policy important>

10 thread_start + 13 (libsystem_pthread.dylib + 5149) [0x7fff94b1641d] 1-10

10 _pthread_start + 176 (libsystem_pthread.dylib + 12773) [0x7fff94b181e5] 1-10

10 _pthread_body + 131 (libsystem_pthread.dylib + 12904) [0x7fff94b18268] 1-10

10 _NSEventThread + 137 (AppKit + 1602363) [0x7fff93fff33b] 1-10

10 CFRunLoopRunSpecific + 296 (CoreFoundation + 464984) [0x7fff8c615858] 1-10

10 __CFRunLoopRun + 1371 (CoreFoundation + 466939) [0x7fff8c615ffb] 1-10

10 __CFRunLoopServiceMachPort + 212 (CoreFoundation + 469812) [0x7fff8c616b34] 1-10

10 mach_msg_trap + 10 (libsystem_kernel.dylib + 70878) [0x7fff8b5974de] 1-10

*10 ipc_mqueue_receive_continue + 0 (kernel + 1165472) [0xffffff800031c8a0] 1-10



Thread 0x8d29 10 samples (1-10) priority 63

<frontmost, boosted, received importance donation from WindowServer [779], IO policy important>

10 thread_start + 13 (libsystem_pthread.dylib + 5149) [0x7fff94b1641d] 1-10

10 _pthread_start + 176 (libsystem_pthread.dylib + 12773) [0x7fff94b181e5] 1-10

10 _pthread_body + 131 (libsystem_pthread.dylib + 12904) [0x7fff94b18268] 1-10

10 __NSThread__main__ + 1345 (Foundation + 428298) [0x7fff97c3c90a] 1-10

10 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434 (CFNetwork + 658560) [0x7fff91f9dc80] 1-10

10 CFRunLoopRunSpecific + 296 (CoreFoundation + 464984) [0x7fff8c615858] 1-10

10 __CFRunLoopRun + 1371 (CoreFoundation + 466939) [0x7fff8c615ffb] 1-10

10 __CFRunLoopServiceMachPort + 212 (CoreFoundation + 469812) [0x7fff8c616b34] 1-10

10 mach_msg_trap + 10 (libsystem_kernel.dylib + 70878) [0x7fff8b5974de] 1-10

*10 ipc_mqueue_receive_continue + 0 (kernel + 1165472) [0xffffff800031c8a0] 1-10



Thread 0x8d38 10 samples (1-10) priority 47

<frontmost, thread QoS user interactive, boosted, received importance donation from WindowServer [779], IO policy important>

10 __select + 10 (libsystem_kernel.dylib + 91130) [0x7fff8b59c3fa] 1-10

*10 ??? (kernel + 6142240) [0xffffff80007db920] 1-10



Binary Images:

0x10e4d9000 - 0x10e4dcfff com.apple.appstore 2.0 (376.6.2) <C80A95E6-75AA-3E23-8866-4503F6D94C61> /Applications/App Store.app/Contents/MacOS/App Store

0x7fff8b586000 - 0x7fff8b5a3fff libsystem_kernel.dylib (2782.10.72) <97CD7ACD-EA0C-3434-BEFC-FCD013D6BB73> /usr/lib/system/libsystem_kernel.dylib

0x7fff8c5a4000 - 0x7fff8c93afff com.apple.CoreFoundation 6.9 (1152) <CBD1591C-405E-376E-87E9-B264610EBF49> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff8e24a000 - 0x7fff8e274fff libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib

0x7fff91efd000 - 0x7fff92100fff com.apple.CFNetwork 720.2.4 (720.2.4) <E550C671-930F-3B12-8798-23898473E179> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x7fff93e78000 - 0x7fff949c2fff com.apple.AppKit 6.9 (1344.72) <44EF7DEB-3072-3515-9F34-2857D557E828> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff94b15000 - 0x7fff94b1efff libsystem_pthread.dylib (105.10.1) <3103AA7F-3BAE-3673-9649-47FFD7E15C97> /usr/lib/system/libsystem_pthread.dylib

0x7fff97bd4000 - 0x7fff97f02fff com.apple.Foundation 6.9 (1152.14) <E3746EDD-DFB1-3ECB-88ED-A91AC0EF3AAA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

*0xffffff8000200000 - 0xffffff80009fffff kernel (2782.10.72) <DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5> /System/Library/Kernels/kernel





Process: accountsd [1107]

Path: /System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd

Architecture: x86_64

Parent: launchd [1]

UID: 501

Sudden Term: Clean (allows idle exit)

Task size: 1406 pages



Thread 0x72eb DispatchQueue 1 10 samples (1-10) priority 4

<thread QoS background, darwinbg, timers coalesced, IO policy utility>

10 mach_msg_trap + 10 (libsystem_kernel.dylib + 70878) [0x7fff8b5974de] 1-10

*10 ipc_mqueue_receive_continue + 0 (kernel + 1165472) [0xffffff800031c8a0] 1-10



Thread 0x72ed DispatchQueue 2 10 samples (1-10) priority 4

<thread QoS background, darwinbg, timers coalesced, IO policy utility>

10 _dispatch_mgr_thread + 52 (libdispatch.dylib + 19050) [0x7fff8e24ea6a] 1-10

10 kevent64 + 10 (libsystem_kernel.dylib + 94770) [0x7fff8b59d232] 1-10

*10 ??? (kernel + 5988368) [0xffffff80007b6010] 1-10



Binary Images:

0x7fff8b586000 - 0x7fff8b5a3fff libsystem_kernel.dylib (2782.10.72) <97CD7ACD-EA0C-3434-BEFC-FCD013D6BB73> /usr/lib/system/libsystem_kernel.dylib

0x7fff8e24a000 - 0x7fff8e274fff libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib

*0xffffff8000200000 - 0xffffff80009fffff kernel (2782.10.72) <DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5> /System/Library/Kernels/kernel





Process: AirPlayUIAgent [1123]

Path: /System/Library/CoreServices/AirPlayUIAgent.app/Contents/MacOS/AirPlayUIAgent

Architecture: x86_64

Parent: launchd [1]

UID: 501

Sudden Term: Clean (allows idle exit)

Task size: 2117 pages (-15)



Thread 0x76ac DispatchQueue 1 10 samples (1-10) priority 46

<thread QoS user interactive, IO policy important>

10 start + 1 (libdyld.dylib + 13769) [0x7fff95f885c9] 1-10

10 NSApplicationMain + 1832 (AppKit + 10772) [0x7fff93e7aa14] 1-10

10 -[NSApplication run] + 594 (AppKit + 95635) [0x7fff93e8f593] 1-10

10 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194 (AppKit + 145200) [0x7fff93e9b730] 1-10

10 _DPSNextEvent + 964 (AppKit + 147329) [0x7fff93e9bf81] 1-10

10 _BlockUntilNextEventMatchingListInModeWithFilter + 71 (HIToolbox + 190123) [0x7fff94b526ab] 1-10

10 ReceiveNextEventCommon + 431 (HIToolbox + 190570) [0x7fff94b5286a] 1-10

10 RunCurrentEventLoopInMode + 235 (HIToolbox + 191215) [0x7fff94b52aef] 1-10

10 CFRunLoopRunSpecific + 296 (CoreFoundation + 464984) [0x7fff8c615858] 1-10

10 __CFRunLoopRun + 1371 (CoreFoundation + 466939) [0x7fff8c615ffb] 1-10

10 __CFRunLoopServiceMachPort + 212 (CoreFoundation + 469812) [0x7fff8c616b34] 1-10

10 mach_msg_trap + 10 (libsystem_kernel.dylib + 70878) [0x7fff8b5974de] 1-10

*10 ipc_mqueue_receive_continue + 0 (kernel + 1165472) [0xffffff800031c8a0] 1-10



Thread 0x76cc DispatchQueue 2 10 samples (1-10) priority 46

<thread QoS user interactive, IO policy important>

10 _dispatch_mgr_thread + 52 (libdispatch.dylib + 19050) [0x7fff8e24ea6a] 1-10

10 kevent64 + 10 (libsystem_kernel.dylib + 94770) [0x7fff8b59d232] 1-10

*10 ??? (kernel + 5988368) [0xffffff80007b6010] 1-10



Thread 0x76f5 10 samples (1-10) priority 46

<thread QoS user interactive, IO policy important>

10 thread_start + 13 (libsystem_pthread.dylib + 5149) [0x7fff94b1641d] 1-10

10 _pthread_start + 176 (libsystem_pthread.dylib + 12773) [0x7fff94b181e5] 1-10

10 _pthread_body + 131 (libsystem_pthread.dylib + 12904) [0x7fff94b18268] 1-10

10 _NSEventThread + 137 (AppKit + 1602363) [0x7fff93fff33b] 1-10

10 CFRunLoopRunSpecific + 296 (CoreFoundation + 464984) [0x7fff8c615858] 1-10

10 __CFRunLoopRun + 1371 (CoreFoundation + 466939) [0x7fff8c615ffb] 1-10

10 __CFRunLoopServiceMachPort + 212 (CoreFoundation + 469812) [0x7fff8c616b34] 1-10

10 mach_msg_trap + 10 (libsystem_kernel.dylib + 70878) [0x7fff8b5974de] 1-10

*10 ipc_mqueue_receive_continue + 0 (kernel + 1165472) [0xffffff800031c8a0] 1-10



Binary Images:

0x7fff8b586000 - 0x7fff8b5a3fff libsystem_kernel.dylib (2782.10.72) <97CD7ACD-EA0C-3434-BEFC-FCD013D6BB73> /usr/lib/system/libsystem_kernel.dylib

0x7fff8c5a4000 - 0x7fff8c93afff com.apple.CoreFoundation 6.9 (1152) <CBD1591C-405E-376E-87E9-B264610EBF49> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff8e24a000 - 0x7fff8e274fff libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib

0x7fff93e78000 - 0x7fff949c2fff com.apple.AppKit 6.9 (1344.72) <44EF7DEB-3072-3515-9F34-2857D557E828> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff94b15000 - 0x7fff94b1efff libsystem_pthread.dylib (105.10.1) <3103AA7F-3BAE-3673-9649-47FFD7E15C97> /usr/lib/system/libsystem_pthread.dylib

0x7fff94b24000 - 0x7fff94e28fff com.apple.HIToolbox 2.1.1 (757.3) <D827FC03-5668-3AA4-AF0E-46EEF7358EEA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox

0x7fff95f85000 - 0x7fff95f88fff libdyld.dylib (353.2.1) <4E33E416-F1D8-3598-B8CC-6863E2ECD0E6> /usr/lib/system/libdyld.dylib

*0xffffff8000200000 - 0xffffff80009fffff kernel (2782.10.72) <DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5> /System/Library/Kernels/kernel

Mac Pro, OS X Yosemite (10.10.2), null

Posted on Jun 23, 2015 2:09 PM

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2 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Jun 24, 2015 8:36 AM in response to 2bcdouglasville

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

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User profile for user: Jeop86
Jeop86
User level: Level 1
0 points

Jul 2, 2015 8:03 AM in response to 2bcdouglasville

Had the same problem with OS 10.3 Yosemite, tried various solutions I found online, nothing worked. What did work was:

  • Force Quit App Store and restart it so you can access the storefront page
  • Choose OS 10 Yosemite from the Categories list on the right hand side of the page
  • When the Yosemite page appears, click the download button
  • When it tells you you already have OS 10 installed, and you can either use the Update feature or download the installer, choose to download the complete installer

Takes a while to download and install, but once I did it the App store was working again and I was able to install the updates that had been hung up

Macbook Air mid-2013

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app store hangs when checking for updates

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