Frozen white screen on ipad air 2

Question

Level 1

0 points

Frozen white screen on ipad air 2

My 4 week old IPad Air 2 has suddenly stopped working after freezing on a webpage that I was just reading. Then, without warning the webpage changed to a solid white screen with the black Apple logo in the middle. The whole machine is completely jammed up, it won't turn on or off. Plugging the charger in does nothing either. Help please! Thought I'd be able to phone Apple but no support available - being asked to find my serial number OFF THE IPAD, doh, can't do that if it's not working! Thanks for any help

iPad Air, IPad Air 2

Posted on Jun 23, 2015 3:13 PM

Reply

Answer 1

braden85

Community Specialist

Jun 25, 2015 2:28 PM in response to Anniebellie

Hi Anniebellie,

I see that you have some questions about the functionality of your iPad. First, here’s an article that will help you find your serial number:

Find the serial number and other information for your iPhone, iPad, and iPod touch - Apple Support

https://support.apple.com/en-us/HT204073

If your iPad is unresponsive, you may want to try resetting the iPad:

Restart your iPhone, iPad, or iPod touch - Apple Support

https://support.apple.com/en-us/HT201559

Thanks for coming to the Apple Support Communities!

Regards,

Braden

Reply

Answer 2

Anniebellie Author

Level 1

0 points

Jun 25, 2015 3:26 PM in response to braden85

Hello, many thanks for your help with my query. Thankfully, I have now been able to reset my screen so everything is back to normal. I wish I knew what had gone wrong though, it was very worrying for a while! Cheers

Reply

Answer 3

braden85

Community Specialist

Jun 26, 2015 1:11 PM in response to Anniebellie

Glad you were able to resolve the issue, Anniebellie. Thanks for being a part of the Apple Support Communities!

Cheers,

Braden

Reply

Answer 4

charmisq

Level 1

8 points

Apr 14, 2016 1:50 PM in response to braden85

Hi Braden85 my son has an Ipad air 2 for school and yesterday he was working on it at school when one of the students pressed the shutdown button. Well since then the screen has gone white with the black apple logo showing. After a while the screen starts flashing not very fast but every 2 mins or so. I have tried everything i have read on these discussions, hard reset, power button plus home button. I have tried to restore this and it starts to work until the Ipad connection gets broken off when connected with Itunes. I tried to restore it twice and it has failed. Anyone out there has had this problem please let me know if you have a solution. Oh i also let the battery drain out completely but the moment i connected the power cable to it, the white screen with the black apple logo popped up. Thanks Charles from New Zealand

Reply