Anniebellie

Q: Frozen white screen on ipad air 2


My 4 week old IPad Air 2 has suddenly stopped working after freezing on a webpage that I was just reading. Then, without warning the webpage changed to a solid white screen with the black Apple logo in the middle. The whole machine is completely jammed up, it won't turn on or off. Plugging the charger in does nothing either. Help please! Thought I'd be able to phone Apple but no support available - being asked to find my serial number OFF THE IPAD, doh, can't do that if it's not working! Thanks for any help

iPad Air, IPad Air 2

Posted on Jun 23, 2015 3:13 PM

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Q: Frozen white screen on ipad air 2

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