Oldladynosedrip
Level 1 (4 points)
Desktops

Q: Says printer is off line

AAfter Apple reset my iPad, I cannot print. Says it is offline

iPhone 4S, iOS 7.0.4

Posted on Jun 23, 2015 2:01 PM

Close
Oldladynosedrip

Q: Says printer is off line

  • All replies
  • Helpful answers

  • by sterling r,

    sterling r sterling r Jun 25, 2015 1:41 PM in response to Oldladynosedrip
    Community Specialists
    Jun 25, 2015 1:41 PM in response to Oldladynosedrip

    Hi there!

     

    It sounds like your iPad is having trouble printing to one of your Airprint enabled printers. I would recommend taking a look at these steps from the following article, named:

     

    About AirPrint

    To use an AirPrint printer with your Wi-Fi network, make sure your printer is connected to the same network as your iOS device or Mac. Then select the AirPrint printer from your favorite app and you're ready to print.

     

    If you can't print to your AirPrint printer

    Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found."

    • On your iPhone, iPad or iPod touch, verify that your device is using the latest version of iOS available and that the app you're printing from is up to date. 
    • On your Mac, use Software Update to update OS X and apps you've purchased from the Mac App Store.
    • Check with your printer's manufacturer to see if any firmware updates are available for your printer model. 
    • You can connect an AirPrint device to your network either through bridging, or a direct connection to your Wi-Fi network. 
    • AirPrint devices connected to the USB port of an Apple AirPort Base Station or AirPort Time Capsule don't use AirPrint. If your printer includes AirPrint, connect it directly to your Wi-Fi network or the Ethernet LAN port on your Base Station to print wirelessly.
    • After turning on your printer, wait a few moments before trying to print. Some printers might take a minute or two after powering up before joining your network.

    If you've tried these steps but still can't print, you can also get help resolving printer issues on your Mac.

     

    If you are still unable to print to the printer, I would next quit all the running apps on your iPad:

     

    Force an app to close in iOS

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.

    2. Swipe left to find the app you want to close.

    3. Swipe up on the app's preview to close it.

     

    When you have done that restart the device and test the issue again:

     

    iOS: Turning off and on (restarting) and resetting

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling