rodin22364
Level 1 (0 points)

Q: My Keynote and Pages apps gone

My Keynote and Pages apps are nowhere to be found after i re-installed OS X Yosemite. How can I recover and re-install them?

iMac, OS X Yosemite (10.10.3)

Posted on Jun 23, 2015 4:12 PM

by Niel,Solvedanswer
Niel Niel
Level 10 (312,630 points)
Mac OS X
A:

Click here and see if you can unhide them. If they still don't show up and you're certain that you're using the same Apple ID, click here and contact Apple.

 

(129126)

Posted on Jun 23, 2015 4:24 PM

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rodin22364

Q: My Keynote and Pages apps gone

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  • Helpful answers

  • by Niel,

    Niel Niel Jun 23, 2015 4:16 PM in response to rodin22364
    Level 10 (312,630 points)
    Mac OS X
    Jun 23, 2015 4:16 PM in response to rodin22364

    If you got them from the Mac App Store or with a computer that shipped with 10.7 or newer, log into the Mac App Store with the associated Apple ID, click on the Purchases tab, and download them.

    If you got them from an iWork package or with a computer that shipped with 10.6.8 or earlier, reinstall them from a disk.

     

    (129125)

  • by rodin22364,

    rodin22364 rodin22364 Jun 23, 2015 4:21 PM in response to Niel
    Level 1 (0 points)
    Jun 23, 2015 4:21 PM in response to Niel

    Niel, Thanks for the answer.

    I apologize I didn't mention that in my post. I already did that but they don't show in my purchased list.

    I bought them separately from the mac app store. I tried logging out and in many time to make a refresh of my account but still of no avail.

     

    Is there in any way I can still recover them?

     

    Thanks again.

  • by Niel,Solvedanswer

    Niel Niel Jun 23, 2015 4:24 PM in response to rodin22364
    Level 10 (312,630 points)
    Mac OS X
    Jun 23, 2015 4:24 PM in response to rodin22364

    Click here and see if you can unhide them. If they still don't show up and you're certain that you're using the same Apple ID, click here and contact Apple.

     

    (129126)

  • by rodin22364,

    rodin22364 rodin22364 Jun 23, 2015 4:25 PM in response to Niel
    Level 1 (0 points)
    Jun 23, 2015 4:25 PM in response to Niel

    Thanks. I'm going to try this. BRB

  • by rodin22364,

    rodin22364 rodin22364 Jun 23, 2015 4:33 PM in response to rodin22364
    Level 1 (0 points)
    Jun 23, 2015 4:33 PM in response to rodin22364

    Niel, thanks a lot. You're the man!

     

    They are hidden, and I don't know why. But everything's well and okay now.

    I thought of buying them again if it wasn't for your help.

     

    Thanks again.