I am able to see the film/series previews in my Apple TV but then I purchase the film/pseries and when I want to watch it, a message appears: "loading" . This message never disappears and it never loads !
What gives?
Apple TV, Apple TV software 6.2.1
Hello there, dab1962.
When having issues with playback performance on your Apple TV, the following Knowledge Base article offers up some great options to try for troubleshooting:
Apple TV (2nd and 3rd generation): Troubleshooting playback performance - Apple Support
Thanks for reaching out to Apple Support Communities.
Kind Regards,
Pedro.
can see previews but not the series or films?
