iTunes becomes not responsive when syncing my iPad

Question

Level 1

0 points

iTunes becomes not responsive when syncing my iPad

I have followed this support article iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support but the article doesn't tell me how to resolve the problem.

iTunes (12.1.2.27) always becomes unresponsive when I sync my iPad or iPhone to my Mac (10.10.3)

I can sync to a new account on the same computer

I cannot sync to a new iTunes library in the same account

Rebuilding my iTunes library didn't work either

I feel like I need to remove a few .itunes files from users/library but I am not sure which ones

MacBook, OS X Yosemite (10.10.3)

Posted on Jun 24, 2015 1:42 PM

Reply

Answer 1

Linc Davis

Level 10

209,739 points

Jun 24, 2015 6:49 PM in response to irory

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then try to sync. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Reply

Answer 2

irory Author

Level 1

0 points

Jun 25, 2015 9:37 AM in response to Linc Davis

Thank you.

2015-06-25 9:29:17.985 AM iTunes[11066]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:5

2015-06-25 9:29:17.990 AM iTunes[11066]: tid:1781f - unable to query device capabilities

2015-06-25 9:29:18.330 AM com.apple.usbmuxd[8389]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple-mobdev2._tcp,96fd0820

2015-06-25 9:29:19.225 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.11074) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

2015-06-25 9:29:19.226 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.11074) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

2015-06-25 9:29:19.501 AM com.apple.SecurityServer[82]: Session 100103 created

2015-06-25 9:29:20.506 AM SyncServer[11077]: [0x7fe898f012d0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 325299650560 bytes free in teacher.

2015-06-25 9:29:20.507 AM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer[11077]) Service exited with abnormal code: 1

2015-06-25 9:29:21.556 AM com.apple.SecurityServer[82]: Killing auth hosts

2015-06-25 9:29:21.556 AM com.apple.SecurityServer[82]: Session 100096 destroyed

2015-06-25 9:29:21.733 AM AppleMobileDeviceHelper[11076]: [0x100310ba0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

2015-06-25 9:29:21.889 AM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

2015-06-25 9:29:30.914 AM SyncServer[11078]: [0x7fb27b419db0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 325299650560 bytes free in teacher.

2015-06-25 9:29:30.915 AM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer[11078]) Service exited with abnormal code: 1

2015-06-25 9:29:31.909 AM AppleMobileDeviceHelper[11076]: [0x100310ba0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

and then lines keep repeating.

Reply

Answer 3

Linc Davis

Level 10

209,739 points

Jun 25, 2015 9:54 AM in response to irory

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

~/Library/Application Support/SyncServices

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Reply