irory
Level 1 (0 points)

Q: iTunes becomes not responsive when syncing my iPad

I have followed this support article iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support but the article doesn't tell me how to resolve the problem.

 

iTunes (12.1.2.27) always becomes unresponsive when I sync my iPad or iPhone to my Mac (10.10.3)

 

I can sync to a new account on the same computer

I cannot sync to a new iTunes library in the same account

Rebuilding my iTunes library didn't work either

 

I feel like I need to remove a few .itunes files from users/library but I am not sure which ones

MacBook, OS X Yosemite (10.10.3)

Posted on Jun 24, 2015 1:42 PM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (207,963 points)
Applications
A:

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

~/Library/Application Support/SyncServices

Right-click or control-click the line and select

          Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

          Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Posted on Jun 25, 2015 9:54 AM

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irory

Q: iTunes becomes not responsive when syncing my iPad

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 24, 2015 6:49 PM in response to irory
    Level 10 (207,963 points)
    Applications
    Jun 24, 2015 6:49 PM in response to irory

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then try to sync. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by irory,

    irory irory Jun 25, 2015 9:37 AM in response to Linc Davis
    Level 1 (0 points)
    Jun 25, 2015 9:37 AM in response to Linc Davis

    Thank you.

     

     

    2015-06-25 9:29:17.985 AM iTunes[11066]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:5

    2015-06-25 9:29:17.990 AM iTunes[11066]: tid:1781f - unable to query device capabilities

    2015-06-25 9:29:18.330 AM com.apple.usbmuxd[8389]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple-mobdev2._tcp,96fd0820

    2015-06-25 9:29:19.225 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.11074) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

    2015-06-25 9:29:19.226 AM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.11074) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

    2015-06-25 9:29:19.501 AM com.apple.SecurityServer[82]: Session 100103 created

    2015-06-25 9:29:20.506 AM SyncServer[11077]: [0x7fe898f012d0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 325299650560 bytes free in teacher.

    2015-06-25 9:29:20.507 AM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer[11077]) Service exited with abnormal code: 1

    2015-06-25 9:29:21.556 AM com.apple.SecurityServer[82]: Killing auth hosts

    2015-06-25 9:29:21.556 AM com.apple.SecurityServer[82]: Session 100096 destroyed

    2015-06-25 9:29:21.733 AM AppleMobileDeviceHelper[11076]: [0x100310ba0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    2015-06-25 9:29:21.889 AM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

    2015-06-25 9:29:30.914 AM SyncServer[11078]: [0x7fb27b419db0] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 325299650560 bytes free in teacher.

    2015-06-25 9:29:30.915 AM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer[11078]) Service exited with abnormal code: 1

    2015-06-25 9:29:31.909 AM AppleMobileDeviceHelper[11076]: [0x100310ba0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

     

    and then lines keep repeating.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jun 25, 2015 9:54 AM in response to irory
    Level 10 (207,963 points)
    Applications
    Jun 25, 2015 9:54 AM in response to irory

    Back up all data before proceeding.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Application Support/SyncServices

    Right-click or control-click the line and select

              Services ▹ Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.