Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook Pro won't open most websites on any browser

it's been over 48 hours and my Macbook won't load any websites. Well, google works just fine, and so does this apple discussion page and twitter. Besides that, no other websites will load. Im using my home wifi and i noticed when i use my phones hotspot, everything works fine. I don't have any anti virus softwares and I've tried everything i could think of. I reset my router and modem at least 5 times. At one point the websites started loading for about 20 minutes and the problem came back. I've only had this laptop for 5 months and its the first time i've been having any problems. I've tried disabling the ipv6 -- nothing. Nothing is checked in the proxies tab. I even created a new user account and booted up in safe mode, but the problem is still there. Safari says "cannot connect to server" and google chrome says "ERR_CONNECTION_REFUSED" Any help will be greatly appreciated.

MacBook Pro (Retina, 13-inch, Mid 2014), OS X Yosemite (10.10.3)

Posted on Jun 24, 2015 3:25 PM

Reply
Question marked as Best reply
18 replies

Jun 24, 2015 3:53 PM in response to linaabananaa

Lacking more to go on perhaps something here applies:


Helpful Links Regarding Malware Problems


If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.


Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.


The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.


Fix Some Browser Pop-ups That Take Over Safari.


Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.


Quit Safari


Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.


Relaunch Safari


If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.


This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

Jun 24, 2015 4:03 PM in response to Kappy

there aren't any pop ups. the webpages simple won't load due to the fact that they "cannot connect to server". The internet connection is fine and I have no problems with this on my phone, tablets, or PC. I've cleared all data in safari and reset all other browsers. Websites like google and twitter work fine, but almost all other websites will not work.

Jun 24, 2015 6:24 PM in response to linaabananaa

Start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. While in Recovery, you'll have no access to your saved bookmarks or passwords, so make a note of those before you begin, if they're needed for the test.

Test. After testing, restart as usual and post the results.

Jul 18, 2015 9:47 PM in response to Linc Davis

Hello Linc Davis,


I have a very similar issue to the one described above. None of my browsers will load pages after few minutes of browsing. I start my computer and open Safari, as it is my primary browser. I load maybe 3 or 4 different websites over the course of say 2 minutes and then it hangs, eventually giving me the message the server isn't responding. I then opened Chrome and immediately get the same error message. If I restart the computer the cycle starts all over again. Even if I try to launch Chrome first I get the same result. I have not found anything to solve or even temporarily fix the issue once it occurs without restarting. I am trying to recall the things I have done so far but here is the list I can recall:

-I have tried to switch to a different Wi-Fi network.

-I have created a new network location.

-I have Renewed DHCP Lease.

-I have added DNS Servers: 208.67.222.222, 208.67.220.220, then added 8.8.8.8, 8.8.4.4

-I have deleted multiple plist and com.apple.<insert any logical file name here> files.

-I reset DNS cache and deleted cache.db

-I have run several terminal commends to the mDNSResponder...

-I have tried logging in with a different user account

-I have multiple devices on the same network and all the others work fine so I know it is not and ISP issue


Important to note:

-I can successfully ping websites.

-I know I have a solid connection because I can stream music via spotify, I can access my mail through Apple Mail, I can access the iTunes store, etc.

-I was able to browse without issue while booted into the recovery partition.

-I did recently apply the 10.10.4 update and I believe that included a Safari update. As of right now this is the leading culprit.


Currently I am running a virus scan which was mentioned in an earlier reply to this post. "ClamXav"


Any additional help or instruction would be greatly appreciated.


Thanks in advance,

carguy333

Macbook Pro won't open most websites on any browser

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.