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Helpful answers
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Jun 24, 2015 9:29 PM in response to Deb1965by Kappy,Please contact Apple. These are user forums. You aren't speaking to Apple here. We do not have any authority to assist with problems such as yours. Only Apple can help you out.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.
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Jun 24, 2015 9:33 PM in response to Deb1965by MadisonP,Greetings,
Do you have more than one AppleID? If so, you might have upgraded your storage on that account: Manage your iCloud storage - Apple Support
If you only have one AppleID and are being billed unexpectedly, contact Apple: Contact Apple for support and service - Apple Support
Hope that helps,
Madison