Random blue screen and reboot

Question

Level 1

0 points

Random blue screen and reboot

iphone 5s randomly blue screens and then reboots. Battery indicator also will display big swings in available percentage. Read a bunch of recent posts about this possibly being associated to Tmobile phones but I have service through Verizon. Tried hard reset, tried deleting all texts, tried upgrading to IOS 8.3, ran the carrier update that was available, and tried resetting all settings. Basically I've tried everything I can think of short of factory reset...

There are 2 articles that describe the issue: 1 at macrumors from yesterday and the other today at Forbes both titled blue screen of death issues.

iPhone 5s, iOS 8.3

Posted on Jun 25, 2015 6:59 AM

Reply

Answer 1

cw_hw Author

Level 1

0 points

Jun 26, 2015 10:59 AM in response to cw_hw

Tried factory reset and it still happens on a fresh image. Tells me hardware malfunction.

Reply

Answer 2

Jun 30, 2015 9:11 AM in response to cw_hw

I am having the same issue with a Verizon iPad Air (A-1475). Has been working perfectly since I bought it over a year ago and then late last week, began getting the BSOD. Tried to upgrade to iOS 8.3, but that didn't help. This took several tries as the device would BSOD while the update was trying to happen, even had issues with it doing it while hooked to my Mac, trying to update manually. BSOD happens every few minutes, draining the battery in the process. Wiped the device multiple times, tried hard reset to no avail.

Reply

Answer 3

Jun 30, 2015 11:48 AM in response to cw_hw

Just finished an update on my Verizon iPad Air (A-1475) to iOS 8.4 and everything appears to be working again. No more BSODs. No more auto-booting. I have also been able to successfully restore applications, all without a crash. That was not the case prior to upgrading to iOS 8.4. So, crossing my fingers... it looks like this issue may be resolved with the 8.4 update.

Reply

Answer 4

cw_hw Author

Level 1

0 points

Jul 5, 2015 7:28 AM in response to shawn-atl

im glad that worked, I've since determined that my problem appears to be a loose battery as I went to remove the sim card to try that and I handled the phone different than normal and noticed a thud as the battery shifted inside. Gently shaking the phone it is apparent the battery adhesive has come completely loose which explains how it went from intermittent to not working at all and not charging properly. Taking it to apple store as it is only 6 months old. Will report back...

Reply