Silvia Norway
Level 1 (0 points)

Q: Cant contact the keyboard

Greetings!

 

I just installed my new Retina iMac and wanted to reset my 4 year old iMac to sell it.

But......my old iMac does not make contact with the keyboard, does not respons and without a keyboard I cant to anything. Strangely he does make contact with the wireless mouse but not with the keyboard.

I tried several keyboards, with wire and wireless, but he does not respons at all. Tried hundreds of times now.

Does anyone have any idea how I continue with my old Mac now?

iMac, Mac OS X (10.6.7)

Posted on Jun 25, 2015 9:13 AM

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Silvia Norway

Q: Cant contact the keyboard

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  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jun 25, 2015 9:42 AM in response to Silvia Norway
    Level 9 (58,956 points)
    Photos for Mac
    Jun 25, 2015 9:42 AM in response to Silvia Norway

    Silvia,

     

    Try changing the batteries in the keyboard and if that does not work then temporarily use a USB keyboard (wise to keep on hand) to troubleshoot. If you still cannot make the connection please use Apple's Troubleshooting wireless mouse and keyboard issues - Apple Support article.

  • by Silvia Norway,

    Silvia Norway Silvia Norway Jun 25, 2015 11:17 AM in response to rkaufmann87
    Level 1 (0 points)
    Jun 25, 2015 11:17 AM in response to rkaufmann87

    Thanks for responding!

     

    I checked all in the list of the link you did send here, but nothing helps if I cant write or do something on my Mac. I can only start him up and than it stops because I cant even write my password.

    I checked keyboards: they work as they should.

    But I stil can only start up my old Mac and cant do anything else because each keyboard(wired and wireless) dont have contact.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jun 25, 2015 12:15 PM in response to Silvia Norway
    Level 9 (58,956 points)
    Photos for Mac
    Jun 25, 2015 12:15 PM in response to Silvia Norway

    I think you will need to call AppleCare or visit and Apple Store or Apple Authorized Service Provider to demonstrate what is happening. However before you do restart the computer with a USB keyboard attached and do a SMC reset and PRAM reset. These resets may take 2-3 attempts to work. I have provided instructions below.

     

    One question, what version of OS X is installed on the computer, your profile indicates 10.6.7 however I want to verify that.

     

    iMac SMC and PRAM reset