Q: iPhone 4s will not back up

I just got an iphone 6 yesterday. I have been trying to back up my old phone, Iphone 4S, and it keeps saying an error has occurred. I want all my photos and texts to be transferred to my 6. I have deleted all the old back ups, deleted the lockdown file, reset both my Mac and Iphone 4s, changed the USB cord. Nothing is working. Any help please !!

iPhone 4S

Posted on Jun 25, 2015 11:13 AM

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Q: iPhone 4s will not back up

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by jeffd55,

jeffd55 Jun 27, 2015 11:56 AM in response to Saunderssc
Community Specialists

Jun 27, 2015 11:56 AM in response to Saunderssc

Hello Saunderssc,

Thank you for using Apple Support Communities.
I understand you are having issues backing up your iPhone 4S. I would suggest starting with this article to make sure you haven't missed anything in backing it up.
About backups in iCloud and iTunes - Apple Support
If you continue to have issues, more specific information on the symptoms would be helpful.

Regards,
Jeff D.
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by J051e,

J051e Jun 27, 2015 12:29 PM in response to Saunderssc
Level 1 (1 points)

Jun 27, 2015 12:29 PM in response to Saunderssc

Did you update the 4s to the latest iOS? If they are not the same iOS that is probably why it is refusing to sync.
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by jeffd55,

by J051e,

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