admoreno3
Level 1
(0 points)
Q: My iphone 5c and MacBook pro are not syncing with iMessage
I recently reset my iphone because I was having issues with it, and now that both of the devices, my iphone 5C and MacBook Pro, have been connected to each other my imessages are sending from different accounts and not syncing to each other anymore. My phone imessage sends from my cell number, like I want it, but the imessage on my mac is sending from my apple account. With this the messages sent from my phone are not loading to my computer and vice-versa. Help!
iPhone 5c, iOS 8.3
pedro d
Community Specialists
Hello there, admoreno3.
It sounds like Messages on your iPhone and MacBook aren't linked yet. The following Knowledge Base article offers up some great information and steps for verifying the setup:
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support
Use iMessage and FaceTime with multiple devices
Learn how to set up iMessage on multiple devices. The same steps apply when you set up FaceTime.
- Sign in to an Apple ID on your iPhone. You will see all addresses verified with the account.
- Tap an address to enable it on the device. The telephone number will be dimmed when you view these settings on an iPhone.
- If you don't want to use iMessage with your iPhone telephone number, tap Settings > Messages and turn iMessage off.
- You can sign in to the same Apple ID on another device. These images show the iMessage settings on an iPad and OS X using the same Apple ID.
iPad:
OS X:
After signing in to the Apple ID on another device, the iPhone will receive a notification. The notifications below explain that you used the Apple ID and phone number with iMessage on a MacBook Pro. You will receive a notification for every address or phone number you enable on each additional device.
Thanks for being a part of Apple Support Communities.
Kind Regards,
Pedro.
