MissBP23

Q: Starbucks app and Apple Pay Issue

Can't reload Starbucks card in App with Apple Pay. Why is it giving me a red exclamation mark and says Billing Address? I know the address is correct.

iPhone 6, iOS 8.3

Posted on Jun 25, 2015 1:13 PM

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Q: Starbucks app and Apple Pay Issue

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  • by MRP02271987,

    MRP02271987 MRP02271987 Feb 17, 2016 3:47 AM in response to rseijas
    Level 1 (0 points)
    Feb 17, 2016 3:47 AM in response to rseijas

    I just recently started having this issue where I try and reload using Apple Pay and receive a Payment Not Completed a system error has occurred. Same thing happens if I try reloading the card without using Apple Pay. If I look in my Apple Pay settings and view this card, I can see the transactions I'm attempting with a result of transaction refunded. Anyone else experiencing this issue? I can't determine if it's a card/bank issue or a Starbucks app issue.

  • by cbush57,

    cbush57 cbush57 Feb 18, 2016 8:26 AM in response to MRP02271987
    Level 1 (0 points)
    Feb 18, 2016 8:26 AM in response to MRP02271987

    Same for me. I haven't been able to reload my card on my 5s. I've tried 2 different CCs, PayPal, and just online through Starbucks.com. Seems like it's a Starbucks system issue.

  • by colette_w,

    colette_w colette_w Mar 29, 2016 5:52 PM in response to cbush57
    Level 1 (4 points)
    Mar 29, 2016 5:52 PM in response to cbush57

    Mine wasn't working either until i realized that under my CC info there is two addresses listed. One was current, the other one is an old address. My problem is that when i go to delete the old address it won't go away. It looks like it is deleted but when you get out of that screen and return, it comes right back. So the addresses never match up. I don't understand why after I delete the old address that it doesn't stay deleted?! This is eternally frustrating for me at this point because i've literally been going in circles trying to figure it out.

  • by Korlithiel,

    Korlithiel Korlithiel Apr 3, 2016 12:20 PM in response to colette_w
    Level 1 (8 points)
    Apr 3, 2016 12:20 PM in response to colette_w

    colette_w I would hazard to guess there is an error with your account, and that the easiest way yo resolve would be calling support. Maybe just deleting your CC from Apple Pay and then setting it up again a bit later would work.

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