Q: iPhone 6 stuck in recovery mode
-
Jun 27, 2015 1:58 PMby pedro d,Hello there, allycat0907.
It sounds like you may be describing two issues, between the error 9 and your iPhone showing a blue screen. The following Knowledge Base article gets into the specifics of particular error messages when restoring:
Get help with iOS update and restore errors - Apple Support
In your particular case:
Check your security software
Errors: 2, 4, 6, 9, 1611, 9006.
Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
If you still see the error message, check for USB connection issues.
Additionally, if you're seeing a solid colored screen on your iPhone, this article speaks to that:
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
If you see a solid color screen (black, white or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Reset your device while it's plugged in.
- If resetting doesn’t fix the issue, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Kind Regards,
Pedro.
