StevenNL2000
Level 1 (0 points)

Q: Mac App Store updating doesn't work

My App Store has been broken for a while now, and I have tried all kinds of fixes, but none of them work for me.

 

Whenever an update is available and I click on "Update", the progress bar appears, calculating the time remaining. However, this bar disappears a few seconds later without filling up. The App Store then claimes the update has successfully been installed, adding it to the recent updates, but nothing was actually changed.

 

I have already tried resetting my file permissions.

MacBook Air, OS X Yosemite (10.10), null

Posted on Jun 25, 2015 2:26 PM

by Kappy,Solvedanswer
Kappy Kappy
Level 10 (271,850 points)
Desktops
A:

Reinstalling OS X Without Erasing the Drive

 

Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

 

Reinstalling OS X Without Erasing the Drive

 

Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

 

When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list.  Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.

 

Reinstall OS X: Select Reinstall OS X and click on the Continue button.

 

Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

 

Alternatively, see:

 

Reinstall OS X Without Erasing the Drive

 

Choose the version you have installed now:

 

OS X Yosemite- Reinstall OS X

OS X Mavericks- Reinstall OS X

OS X Mountain Lion- Reinstall OS X

OS X Lion- Reinstall Mac OS X

 

     Note: You will need an active Internet connection. I suggest using Ethernet

                 if possible because it is three times faster than wireless.

Posted on Jun 25, 2015 3:34 PM

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StevenNL2000

Q: Mac App Store updating doesn't work

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  • Helpful answers

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  • by Kappy,

    Kappy Kappy Jun 25, 2015 2:30 PM in response to StevenNL2000
    Level 10 (271,850 points)
    Desktops
    Jun 25, 2015 2:30 PM in response to StevenNL2000

    Did you check the application that was supposedly updated to see if the version had changed? The App Store behavior you have noted is not unusual and is often accompanied by the LaunchPad bouncing in the Dock.

  • by StevenNL2000,

    StevenNL2000 StevenNL2000 Jun 25, 2015 2:41 PM in response to Kappy
    Level 1 (0 points)
    Jun 25, 2015 2:41 PM in response to Kappy

    The main problem for me is system updates. The App Store doesn't ask me for a restart, and after a manual restart, the version in "About This Mac" doesn't change. The update just reappears in the queue.

  • by Kappy,

    Kappy Kappy Jun 25, 2015 2:58 PM in response to StevenNL2000
    Level 10 (271,850 points)
    Desktops
    Jun 25, 2015 2:58 PM in response to StevenNL2000

    Are you updating OS X or just some other application? This wasn't clear. If you have restart problems, then you have a problem on the computer unrelated to the App Store. From what you describe the App Store is OK. Try the following before trying the update for OS X:

     

    Repair the Hard Drive and Permissions - Yosemite, Mavericks, Mountain Lion or Lion

     

    Boot to the Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair

     

    When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list.  Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu. Select Restart from the Apple menu.


    Also, let us know if you have Restart issues when you aren't updating - just restarting.

  • by Dah•veed,

    Dah•veed Dah•veed Jun 25, 2015 3:08 PM in response to StevenNL2000
    Level 7 (34,847 points)
    Mac App Store
    Jun 25, 2015 3:08 PM in response to StevenNL2000

    You can manually download and apply most updates to OS X. Perhaps one of them will repair ypur mac App Store issue.

     

    OS X Yosemite 10.10.3 Update

     

    Late 2012 Mac mini, OS X Yosemite 10.10.3; Apple Watch, 38 mm silver AL, Watch OS 1.0.1; iPad Air 2 & iPhone 6+, iOS 8.3

  • by StevenNL2000,

    StevenNL2000 StevenNL2000 Jun 25, 2015 3:11 PM in response to Kappy
    Level 1 (0 points)
    Jun 25, 2015 3:11 PM in response to Kappy

    Unfortunately, that didn't fix my issue. Trying to update the system or an app gives the exact same effect that I described. Also, I have no issues restarting my computer, updating anything seems to be the only problem.

  • by StevenNL2000,

    StevenNL2000 StevenNL2000 Jun 25, 2015 3:28 PM in response to Dah•veed
    Level 1 (0 points)
    Jun 25, 2015 3:28 PM in response to Dah•veed

    My harddrive "didn't meet the requirements" for the update you linked, so I assumed I needed to update to 10.10.1 first. I downloaded it from here and tried to install it. It told me it would continue the installation after a restart and prompted me for one, so I restarted my computer, only to find that nothing was changed, and no installation window popped up anywhere during or after the restart.

  • by Kappy,Solvedanswer

    Kappy Kappy Jun 25, 2015 3:34 PM in response to StevenNL2000
    Level 10 (271,850 points)
    Desktops
    Jun 25, 2015 3:34 PM in response to StevenNL2000

    Reinstalling OS X Without Erasing the Drive

     

    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Reinstalling OS X Without Erasing the Drive

     

    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

     

    When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list.  Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.

     

    Reinstall OS X: Select Reinstall OS X and click on the Continue button.

     

    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

     

    Alternatively, see:

     

    Reinstall OS X Without Erasing the Drive

     

    Choose the version you have installed now:

     

    OS X Yosemite- Reinstall OS X

    OS X Mavericks- Reinstall OS X

    OS X Mountain Lion- Reinstall OS X

    OS X Lion- Reinstall Mac OS X

     

         Note: You will need an active Internet connection. I suggest using Ethernet

                     if possible because it is three times faster than wireless.

  • by StevenNL2000,

    StevenNL2000 StevenNL2000 Jun 26, 2015 4:14 AM in response to Kappy
    Level 1 (0 points)
    Jun 26, 2015 4:14 AM in response to Kappy

    Sorry, I judged too soon. I can't "unsolve" this discussion, but my problem is only partially fixed with this. Updating normal apps works fine now, but system software updates still give the behaviour I described.

  • by Kappy,

    Kappy Kappy Jun 26, 2015 1:34 PM in response to StevenNL2000
    Level 10 (271,850 points)
    Desktops
    Jun 26, 2015 1:34 PM in response to StevenNL2000

    Give me an example of a particular update that isn't completing, please. What version of OS X do you currently have installed?

  • by StevenNL2000,

    StevenNL2000 StevenNL2000 Jun 28, 2015 4:52 AM in response to Kappy
    Level 1 (0 points)
    Jun 28, 2015 4:52 AM in response to Kappy

    My OS X version was updated by the reinstallation, so I now have Yosemite 10.10.3. Here is a list of updates that are currently not functioning:

    • iTunes 12.1.2
    • RAW-compatibiliteitsupdate voor digitale camera's 6.04 (Translates to: RAW-compatibility update for digital cameras 6.04)
    • Safari 8.0.6
    • Update Remote Desktop Client 3.8.3.1
    • Voice Update - Claire 4.0.1
    • Voice Update - Tom 4.0.1
    • Voice Update - Xander 4.0.1

  • by Kappy,

    Kappy Kappy Jun 28, 2015 12:13 PM in response to StevenNL2000
    Level 10 (271,850 points)
    Desktops
    Jun 28, 2015 12:13 PM in response to StevenNL2000

    The Voices you will need to download in the Date & Time preferences. They don't update through the App Store. What versions of iTunes, RDC, and Safari are now installed?

     

    Now, just so I understand correctly, are these installed and not working or they are not installed and not being offered by App Store as updates?

  • by StevenNL2000,

    StevenNL2000 StevenNL2000 Jun 29, 2015 1:39 AM in response to Kappy
    Level 1 (0 points)
    Jun 29, 2015 1:39 AM in response to Kappy

    iTunes 12.1.0.50 and Safari 8.0.5. I don't know where to find my version of RDC. About them being installed or not, I actually have no clue. Whenever I try to update them, the App Store adds them to the installed updates, but doesn't remove them from the available updates. The version of the actual app doesn't change during the process.

  • by Kappy,

    Kappy Kappy Jun 29, 2015 12:28 PM in response to StevenNL2000
    Level 10 (271,850 points)
    Desktops
    Jun 29, 2015 12:28 PM in response to StevenNL2000

    Here's the direct download links:

     

    iTunes 12.1.2

    Safari: Get the Latest Version

  • by StevenNL2000,

    StevenNL2000 StevenNL2000 Jun 29, 2015 2:38 PM in response to Kappy
    Level 1 (0 points)
    Jun 29, 2015 2:38 PM in response to Kappy

    I successfully updated my iTunes using the link you provided. It no longer shows up in the available updates. The Safari one however tells me to use the App Store to update it. Do you know if there is also a permanent solution to this problem, that will make the App Store work as it should again?

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