HT201296: Identify your iPhone model
Learn about Identify your iPhone model
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Jun 25, 2015 9:13 PM in response to staceyaudrey26by sberman,Start with Settings > General > Reset > Erase All Content and Settings
If that fails, tell us exactly what happens (or does not happen), and tell us what version of iOS you are running. We cannot help you a whole lot without detailed information.