Q: Why does my iphone 5s screen go black and stop working, and then some time later start working again?

Sometimes my screen will work like normal, and then for no reason it will stop working completely. The phone is still on, however, because the ring silencer switch on the side still works. Also, I can make and receive calls if I use Siri with headphones on (my headphones have a play/pause button that also works with Siri).

Is this a software problem, or is my phone's screen just busted?

iPhone 5s, iOS 8.3

Posted on Jun 26, 2015 11:56 AM

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Q: Why does my iphone 5s screen go black and stop working, and then some time later start working again?

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by Allen A,

Allen A Jun 28, 2015 11:38 AM in response to gswilson6
Community Specialists

Jun 28, 2015 11:38 AM in response to gswilson6
Howdy gswilson6,

The steps outlined below can help prevent your iPhone's screen from going blank and not coming back on.

Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
Reset your device while it's plugged in.
If resetting doesn’t fix the issue, restore your device.
If you still see the issue after you restore, contact Apple Support.
Get help with the screen on your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT203039

Regards,
Allen
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Q: Why does my iphone 5s screen go black and stop working, and then some time later start working again?

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by Allen A,

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