i use online streaming and believe i have just been hit by a virus any tips out there other than doing the (start up d scan ?)

so when ever i use my internet browser i get adds then i just got A message on screen saying that i need to contact apple care asap do you think this is a thing i should do or not ( please any advice is good )

MacBook Pro with Retina display, iOS 8.3

Posted on Jun 26, 2015 2:09 PM

Reply
1 reply

Jun 26, 2015 2:34 PM in response to hugofrombath

Do not use a prompt, Apple will not contact you. A scam uses that method.

A phone number won't be to Apple, and they will want to access your Mac

that usually implies they can access your personal data & it isn't good.


You could start the browser with extensions off, and see about removing the

item from the browser. Some of these affect Chrome, and Safari. A few others

may affect your computer or other device.


This may have some helpful methods of disabling extensions

or removal of adware, etc from Safari:

•Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support


•If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support


But to not call the number and do not pay for this bogus rip-off. 😐

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

i use online streaming and believe i have just been hit by a virus any tips out there other than doing the (start up d scan ?)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.