Help: Dispute against considering iPhone under accidental damage
Hi Guys,
I was using iPhone 6 128GB purchased in Nov 2014 still under Apple Warranty.
Here is my problem statement:
One Night I put the phone in charging when the phone was completely drained. I saw that the charging had started. I generally charge the phone overnight. In the morning, when I wake up and try to power on the phone, the phone didn't switch on at all.
I tried to connect it to my Macbook and see if it would detect but it didn't. Tried various methods to restore but no avail.
I set up an express replacement with apple and they sent me a replacement device and I returned the current phone.
On receipt of this device, they say that there Diagnostics tests system does not detect the device and hence its considered as an "Accidental damage or misuse".
I was surprised to get such a response from Apple as I was expecting I would get a justified resolution from them. I called up Apple Support just to figure out that if Phone does not detect in system its termed as Accidental damage.
To top it up, I have been charged 849 + Taxes for the replacement phone and Apple Support says there is nothing I can do about it.
I asked them if I can return the replacement device and get the Original one if its dead as I can't afford to spend 849 + taxes on a new device within One year of purchase but they saying as I sent in my old device, it will be scrapped.
Can anybody suggest or guide me what can I do in the matter. First of all, Its hard to accept that just by putting the phone in charging overnight, The phone has suffered such damages which are irrepairable and hence are termed as Accidental damage.
Any suggestions would be highly Appreciated.
iPhone 6, iOS 8.3