Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cannot retrieve my files from Time Capsule

I cannot retrieve my files off of my Time Capsule

I own a 2TB Apple Time Capsule and backed up all my files on it. I got a new hard drive and wiped my old hard drive clean, as all my files were already on the Time Capsule. I have tried multiple different ways of retrieving my information from the TC, but have been unsuccessful so far. I did not chronicle my attempts so far because I was hopeful each would work. Let this post be such a chronicle that I will updateUser uploaded file with each recommendation that does not work.

So what should I start with?

OS X Mavericks (10.9.5), null

Posted on Jun 26, 2015 9:36 PM

11 replies

Jun 27, 2015 9:34 AM in response to LaPastenague

"Is the OS the same on the hard disk now as when you backed up the files?" No, it's newer.

"Is the OS actually Mavericks?" On my laptop under 'About This Mac' it says "OSX Version 10.9.5".

"Is the sparsebundle of the previous backup able to be mounted and opened in Finder." When I connect the Time Capsule Finder shows a folder called 'Data'. Inside this folder is a picture of my hard drive with the top right corner folding over and a folder called 'Recovered Files' (pic enclosed). When I search the Time Capsule for "sparsebundle" nothing comes up. None of my saved files are appearing so far.User uploaded file

Jun 27, 2015 4:18 PM in response to Community User

You are looking at the sparsebundle and not recognising it.. Shawn's MacBook Pro is your sparsebundle. (You are using icon view which tells you less info.. if you move to file view then you would see that it is a sparsebundle.)


Double click the icon.. and under devices the TM backup will show up.


Click on that.

User uploaded file


Inside of it you will see the main backup.


User uploaded file


Click on that. You will find your computer name again


User uploaded file

Click on that.. you will see the actual dated backups.


User uploaded file

Click on that the name of your hard disk.


User uploaded file

Click on that.. drum roll from 2001 Space Odyssey.


and behold.. your files.

User uploaded file


All of this is explained in the reference I gave you..


However it is much easier to use Migrate.. did you try to use migrate yet??


Did you use TM yet??


I am giving you the lowest common denominator method which is used for when all else fails.. since you say you have tried everything else.


Did you read the direct info from apple on how to recover your files for Maverick or Yosemite.


This is the fully kosher method.


OS X Mavericks: Restore items backed up with Time Machine


An alternative is to do a full restore to a different location.. this has got me out of trouble before when the system was acting up.. use a USB drive plugged into the computer and copy and paste the backups.backupdb to the drive.. exactly as pondini explains here. http://pondini.org/TM/18.html#id21


This will not just copy but will translate the files out of the sparsebundle to an easier to use form for TM to use.

Jun 28, 2015 12:47 PM in response to LaPastenague

I followed the instructions and my old backups do not show up. Only backups after I installed my new hard drive.

"However it is much easier to use Migrate.. did you try to use migrate yet??" I have used Migration Assistant, and my old backups do not show up.

"Did you use TM yet??" I have entered Time Machine and my old backups do not show up.

"Did you read the direct info from apple on how to recover your files for Maverick or Yosemite." If it is in the link you provided than yes, and it was not helpful.

I did “a full restore” to an external hard drive and my old backups were not found on there, or through Time Machine.

Jun 28, 2015 3:21 PM in response to Community User

What is in Recovered Files? Is that a recent directory? You didn't do another backup in there??


I followed the instructions and my old backups do not show up. Only backups after I installed my new hard drive.

So if you look at the backups there are none dated earlier than the new disk install?


If they don't show up in finder they don't exist. The screenshots I showed you yesterday just had Latest.. but here is what I see.. all the dates going back to when the backup of this computer began. If none of those are there.. they don't exist.. and your backup is wiped.


User uploaded file


Let me get this straight..


You backed up the files of the computer using TM.. had you been doing that continually before changing the hard disk?


ie you had a history of backups from that particular laptop to the TC?


You opened the laptop and changed the hard disks.. but you wiped the old one before removing it??

That was a shame.. because that could have saved you? never ever wipe the old disk until you copy the files across.. and trusting one source is never wise.


If this was the one and only backup by TM you ever made did you actually check the backup was working before you wiped the old disk?


Did you install the new OS and give the computer the identical name it had with the old disk? Thus making no difference between the old and new backup names? If you had two different computer names you would have two different sparsebundles.. so I suspect you used the same name before and after and this could have destroyed your old backup .. because you backed up before you restored.. !!


Did TM request to use the same name or same backup before you backed up the new install? Or tried to restored the computer?


There is a good chance you wiped out the old backup by doing a TM backup over the top of old one.. if you didn't change the name of the computer.


You always recover the files before you start using TM anyway.


Do you still have the old hard disk??


If so did you just do a quick reformat or did you do a low level format (several hours) and really wipe the files..??


A quick format will allow recovery using software like disk warrior or data rescue. A low level format will write zeros over all your data.. making it impossible to recover.

Jun 28, 2015 7:09 PM in response to LaPastenague

“What is in Recovered Files?” A bunch of empty folders, dmg files, and ipa files.

“Is that a recent directory?” It is dated 5/20/15.

You didn't do another backup in there?? I never did a backup to ‘Recovered Files’.

“So if you look at the backups there are none dated earlier than the new disk install?” Correct.

“You backed up the files of the computer using TM.. had you been doing that continually before changing the hard disk?” Correct.

“ie you had a history of backups from that particular laptop to the TC?” Yes, and I have accessed them before.

“You opened the laptop and changed the hard disks.. but you wiped the old one before removing it??” No after, from another computer.

“That was a shame.. because that could have saved you?” Yes. But I backed up my files the day before and had faith in my Time Capsule.

“If this was the one and only backup by TM you ever made did you actually check the backup was working before you wiped the old disk?” No, as I just backed it up the day before and got the message that the backup was complete.

“Did you install the new OS and give the computer the identical name it had with the old disk?” OS yes, same name no.

“Thus making no difference between the old and new backup names?” No, but Time Machine asked me to pick the Hard Drive to use.

“Did TM request to use the same name or same backup before you backed up the new install? Or tried to restored the computer?” No.

“Do you still have the old hard disk??” Yes, the one that was wiped.

“If so did you just do a quick reformat or did you do a low level format (several hours) and really wipe the files..??” Quick.

Jun 28, 2015 7:44 PM in response to Community User

Do all the sizes make sense on the TC disk.


So if you look at the available space in both TM and airport utility.


User uploaded file

User uploaded file


You can see i have 979GB free.. that means of 1.8TB I should have used up 800GB or so..


Do the calculations.. use get info from finder and see how big your sparsebunde is. And how big your other directory is.

User uploaded file


Could there be a hidden sparsebundle in there?? It should be named exactly as your old setup of the computer was named. it is now lost but it could be hidden.


Turn on view hidden files in Finder.. and see if that might show you a bit more what is on the TC.. remember when you change OS strange things can happen.


Or check it with windows.. which tends to ignore file attributes..


If it all makes sense.. ie used space plus free space = available space.. (not exact but within 10%) and no hidden or deleted stuff using up space that is clear and obvious.. then sorry your files are gone.


I would recover your files from the old hard disk.


“If so did you just do a quick reformat or did you do a low level format (several hours) and really wipe the files..??” Quick.

/message-abuse!input.jspa?objectID=28468832&objectType=2

It is possible you can recover files but only by pulling the hard disk out of the TC.. that is not so hard in the early Gen4 type and older. Much harder in the new Gen5.


Since you already have a disk that is possible to recover. assuming you haven't copied anything over it.. use your old laptop drive with unformat software as I listed above.

Jun 30, 2015 4:09 PM in response to LaPastenague

“Do all the sizes make sense on the TC disk.” Not sure.

“Do the calculations.. use get info from finder and see how big your sparsebunde is. And how big your other directory is.” From Finder my sparsebunde is: 102.85 GB, and my other directory is: 142.6 GB

“Could there be a hidden sparsebundle in there??” I already checked for invisible files and there is none that contains my files.

“Since you already have a disk that is possible to recover. assuming you haven't copied anything over it.. use your old laptop drive with unformat software as I listed above.”

What disk are you referring to? The one in the TC, the new HD in my laptop, or the old HD that was wiped clean via quick reformat.

Jul 1, 2015 4:02 PM in response to LaPastenague

"It is possible you can recover files but only by pulling the hard disk out of the TC.. that is not so hard in the early Gen4 type and older. Much harder in the new Gen5. Since you already have a disk that is possible to recover. assuming you haven't copied anything over it.. use your old laptop drive with unformat software as I listed above."

So if I understand you correctly are you telling me to do this:

•Remove the hard drive from the Time Capsule. Why?

•Where would I install my old laptop drive to use the unformat software? My Macbook?

•Is the Time Capsule hard drive larger in dimension than the one from my Macbook?

Jul 1, 2015 4:39 PM in response to Community User

•Remove the hard drive from the Time Capsule. Why?

No,, I am saying DO that only as the last resort and it is already too late sadly.. you have used the disk since you deleted the backup.. unbeknown to you by doing new backups to it.


•Where would I install my old laptop drive to use the unformat software? My Macbook?

Buy a USB disk holder/enclosure.. for peanuts. Any and every large computer store has them.. there about 10,000 of them for sale on ebay.


eg. http://www.ebay.com/itm/ORICO-2588US3-2-5-SATA-External-HDD-Hard-Disk-Enclosure- Box-Case-USB-3-0-2-0-/181786622487?pt=LH…


Put the disk from your laptop in it and plug it into your Mac.. the unformat software can only run when the disk is connected directly to the Mac but it can use any port you have.. USB, Firewire, Thunderbolt,


Using the internal is useless.. because you wiped the drive so cannot boot from it. But if you have access to a Mac Pro.. old model at least.. they have multiple SATA connections inside.. or an older MacBook with a DVD drive.. which can be removed and use that.


However I am sure USB is what 99% of people use since the enclosure is <$10.


•Is the Time Capsule hard drive larger in dimension than the one from my Macbook?


The TC uses 3.5" drive .. very large and heavy.


The Macbook uses 2.5" drive.. very small and light.


But both now use identical sata connectors.. at long last.


You can now buy a USB to SATA adapter.. if you want something even easier than the enclosure.


http://www.ebay.com/itm/USB3-0-to-2-5inch-HDD-SATA-Hard-Drive-Cable-Adapter-for- SATA3-0-SSD-HDD-/141530968200?pt=LH_Defa…


It has two USB ports to provide enough power.. one is for signal.. but the later laptops have a charge port for iphones with 2A available and that is more than enough to run external drive.. USB 3 also has more power than USB2.


You cannot run 3.5" drive like this.. you must use power supply in addition.. and a much larger enclosure.

I cannot retrieve my files from Time Capsule

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.