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Helpful answers
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Jun 27, 2015 8:45 AM in response to GothaJohnby Eric Root,What OS version are you using? Mavericks is 10.9.
If you haven't done so already, try resetting the printing system.
OS X Mavericks: Reset the printing system also Yosemite
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Jun 27, 2015 9:02 PM in response to Eric Rootby GothaJohn,Eric,
My brother-in-law's computer is an iMac and it's running Yosemite 10.10.3
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Jun 28, 2015 8:20 AM in response to GothaJohnby Eric Root,Did you try the links in my last post? Any change?