Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I Erased my iPhone 5s and it deleted everything even the pre-downloaded apps like mail and contacts and now my back up doesn't work either it just says this backup is corrupt or is not compatible with this iPhone

I Erased my iPhone and no

iPhone 5s, iOS 8.3, It doesn't have setting AppStore

Posted on Jun 27, 2015 8:48 AM

Reply
1 reply

Jun 27, 2015 9:25 AM in response to Pumachu22

I do not know a way of deleting the apple apps like mail.



Restore to factory settings by loading the latest version of ios that your machine will support:

Do a full backup of your device. Twice is best -- cloud and computer.

"You can use iTunes to restore your iPhone, iPad, or iPod touch to factory settings and the latest version of iOS."

http://support.apple.com/kb/HT1414?viewlocale=en_US&locale=en_US

"You can put your iOS device into recovery mode, then restore it using iTunes.:

http://support.apple.com/en-us/HT201263


At last resort you could consider DFU (Device Firmware Update). This could void your warranty.

http://www.imore.com/tip-put-iphone-ipad-dfu-mode



nsdjoey explains how to force a reload of ios

https://discussions.apple.com/thread/7067914

I Erased my iPhone 5s and it deleted everything even the pre-downloaded apps like mail and contacts and now my back up doesn't work either it just says this backup is corrupt or is not compatible with this iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.