Early-2015 MBP Spontaneous Restarts
I am posting this question from my second early-2015 MBP that has had recurring kernel panic restarts.
Here's what I know:
1. The restarts always occur when I am away from the computer.
2. They occur at random times of the day and I have no idea what process is causing them to occur.
3. The restarts occur as often as once per day but no less than 2-3 times a week.
Here's what I've done:
1. Apple Support replaced the original one but the second one is doing the same thing.
2. Apple Diagnostics revealed no hardware issues on either of these MBPs, so it does not appear to be a hardware issue.
3. I reset the NVRAM and the SMC; no improvement.
FWIW, I am using the same software and peripherals (non-Apple external monitor and external hard drive) that I used on/with my mid-2009 MBP with no issue, so I don't think that I am causing the issue.
Here is one of the recent crash logs. I don't know how to interpret them but perhaps someone here can help me untangle this mess. I don't want to return this MBP to Apple for another one unless I absolutely have to.
THANKS VERY MUCH TO FOR SUPPORT AND ASSISTANCE!
***
Anonymous UUID: 8D02DCBF-DEF9-4A96-80AE-7F07A7EB1B70
Wed Jun 24 11:06:01 2015
*** Panic Report ***
panic(cpu 2 caller 0xffffff8017a17cc2): Kernel trap at 0xffffff7f99a63b06, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff89b52b8fe8, CR3: 0x000000000775c03f, CR4: 0x00000000003627e0
RAX: 0x00000000ffffffff, RBX: 0x00000000e00002bc, RCX: 0xffffff7f99a88154, RDX: 0xffffff803cea8600
RSP: 0xffffff81f5c13820, RBP: 0xffffff81f5c13820, RSI: 0x00000000ffffffff, RDI: 0xffffff81b52b7000
R8: 0xffffff803cea8600, R9: 0xffffff81f5c139d0, R10: 0xffffff7f98a79950, R11: 0xffffff81f5c13b80
R12: 0xffffff81b52b7000, R13: 0xffffff80403f2ab4, R14: 0xffffff803cea8600, R15: 0x0000000000000002
RFL: 0x0000000000010297, RIP: 0xffffff7f99a63b06, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff89b52b8fe8, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff81f5c134d0 : 0xffffff801792bda1
0xffffff81f5c13550 : 0xffffff8017a17cc2
0xffffff81f5c13710 : 0xffffff8017a34b73
0xffffff81f5c13730 : 0xffffff7f99a63b06
0xffffff81f5c13820 : 0xffffff7f99a748f0
0xffffff81f5c13860 : 0xffffff7f99a88164
0xffffff81f5c138b0 : 0xffffff7f99a8839d
0xffffff81f5c138d0 : 0xffffff8017ed41ce
0xffffff81f5c13910 : 0xffffff7f99a88408
0xffffff81f5c13960 : 0xffffff7f99a3ed74
0xffffff81f5c13980 : 0xffffff7f99a3eeb1
0xffffff81f5c13a00 : 0xffffff7f99e905c9
0xffffff81f5c13a60 : 0xffffff8017ed41ce
0xffffff81f5c13aa0 : 0xffffff7f99e909d8
0xffffff81f5c13af0 : 0xffffff7f99a3eeb1
0xffffff81f5c13b70 : 0xffffff7f99a3e84e
0xffffff81f5c13bc0 : 0xffffff8017eff0c3
0xffffff81f5c13d00 : 0xffffff80179e21e7
0xffffff81f5c13e10 : 0xffffff801793000c
0xffffff81f5c13e40 : 0xffffff80179149f3
0xffffff81f5c13e90 : 0xffffff801792531d
0xffffff81f5c13f10 : 0xffffff8017a031ea
0xffffff81f5c13fb0 : 0xffffff8017a35396
Kernel Extensions in backtrace:
com.apple.AppleGraphicsDeviceControl(3.10.22)[44D7223C-9628-3FEA-A3B8-27DE9E1CE 0C3]@0xffffff7f99a3e000->0xffffff7f99a43fff
com.apple.driver.AppleIntelBDWGraphicsFramebuffer(10.0.6)[BD924979-4EEE-345B-95 A3-59BC631819CD]@0xffffff7f99a44000->0xffffff7f99a97fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f981b0000
dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f989bc000
dependency: com.apple.iokit.IOAcceleratorFamily2(156.14)[BE7D765B-49C1-34F9-B75E-3EAF8A4062 A3]@0xffffff7f999c1000
dependency: com.apple.iokit.IOReportFamily(31)[781C9DD1-4CE9-3AEB-85EA-D420CEC18916]@0xffff ff7f989b5000
dependency: com.apple.AppleGraphicsDeviceControl(3.10.22)[44D7223C-9628-3FEA-A3B8-27DE9E1CE 0C3]@0xffffff7f99a3e000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f98a55000
com.apple.driver.AppleGraphicsDevicePolicy(3.7.7)[59E7CF6C-C2D1-3FFC-A122-DB048 907FB67]@0xffffff7f99e8c000->0xffffff7f99e92fff
dependency: com.apple.driver.AppleGraphicsControl(3.10.22)[61967104-88AF-3605-82F5-A480A280 0A78]@0xffffff7f99e68000
dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f989bc000
dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f981b0000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[82EAD591-67E3-39CB-A232-A8095CA30E92]@0 xffffff7f98a55000
dependency: com.apple.AppleGraphicsDeviceControl(3.10.22)[44D7223C-9628-3FEA-A3B8-27DE9E1CE 0C3]@0xffffff7f99a3e000
BSD process name corresponding to current thread: displaypolicyd
Mac OS version:
14D136
Kernel version:
Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
Kernel slide: 0x0000000017600000
Kernel text base: 0xffffff8017800000
__HIB text base: 0xffffff8017700000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)
System uptime in nanoseconds: 46318378067474
last loaded kext at 16143455300493: com.symantec.kext.SymAPComm 100.1f2 (addr 0xffffff7f9a097000, size 20480)
last unloaded kext at 16143338854332: com.symantec.kext.SymAPComm 100.1f2 (addr 0xffffff7f9a021000, size 16384)
loaded kexts:
com.symantec.kext.SymAPComm 100.1f2
com.symantec.kext.ips 3.5.1f2
com.symantec.kext.ndcengine 1.0f2
com.symantec.kext.internetSecurity 5.2.1f2
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.19.5
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com.apple.driver.X86PlatformShim 1.0.0
com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 272.18
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.driver.AppleIntelBDWGraphics 10.0.6
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.0.6
com.apple.driver.AppleCameraInterface 5.33.0
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleBacklight 170.7.4
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleUSBCardReader 3.5.5
com.apple.iokit.IOUSBAttachedSCSI 1.1.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 36
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleTopCaseHIDEventDriver 67
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleBluetoothHIDKeyboard 176.2
com.apple.driver.IOBluetoothHIDDriver 4.3.4f4
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.18
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.driver.AppleHDAController 272.18
com.apple.iokit.IOHDAFamily 272.18
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.AppleGraphicsDeviceControl 3.10.22
com.apple.iokit.IOAcceleratorFamily2 156.14
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSurface 97.4
com.apple.iokit.IOBluetoothFamily 4.3.4f4
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleGraphicsControl 3.10.22
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.20.7
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.driver.AppleHSSPIHIDDriver 41.3
com.apple.driver.AppleMultitouchDriver 263.9.1
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IO80211Family 730.60
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleHSSPISupport 41.3
com.apple.driver.AppleIntelLpssSpiController 2.0.56
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleIntelLpssDmac 2.0.56
com.apple.driver.AppleIntelLpssGspi 2.0.56
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: MacBookPro12,1, BootROM MBP121.0167.B02, 2 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.28f6
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM1024G, 1 TB
USB Device: Internal Memory Card Reader
USB Device: Expansion Desk
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
MacBook Pro (Retina, 13-inch,Early 2015), OS X Yosemite (10.10.3)