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Uploaded new episode and now 1/3 eps have disappeared from Apple iTunes Store

Hi


On June 22, 2015 I uploaded a new episode to my Light 1.0 novel podcast -- episode #29.


Since that time, the new episode never showed up in the store list AND the last 8 episodes (21-28) disappeared from the list of episodes in the store. Now the only episodes showing in the individual podcast page are 1-20.


my feed: Light_1_Chap_2_Feed.xml


(there is a duplicate feed at Light_Feed.xml)


do you need the entire link from mediabench?


Thank you.

Terry

Mac mini (Mid 2010), OS X Mavericks (10.9)

Posted on Jun 27, 2015 10:21 AM

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Question marked as Best reply

Posted on Jun 27, 2015 2:17 PM

There's no point in the world in posting just the filename! Please always post the full URL of your Store page and the feed. I've managed to do some detective work: somehow you've managed to get your podcast into the Store twice, at


https://itunes.apple.com/gb/podcast/light-1.0/id80233102?mt=2


which uses the feed at


http://www.mediabench.com/Light_WEB/LightXMLFeeds/Light_Feed.xml


and


https://itunes.apple.com/gb/podcast/light-1.0/id79879818?mt=2


which uses the feed at


http://www.mediabench.com/Light_WEB/LightXMLFeeds/Light_1_Chap_2_Feed.xml


The contents of the feeds seem to be the same. Both feeds have 29 episodes and these show when subscribing. Currently the Store is suffering from a bug where only 20 episodes are showing (Apple are working on it). Most people's podcasts are sorted by date with the latest at the top, but you have used the 'itunes:order' tag to over-ride the dates, and have started numbering at the earliest podcast. Consequently the episodes are displayed in the Store (though not when subscribing) in this order, with the oldest on top. So it's episodes 21 onwards which have been lost. (Confusingly, the Store shows all your episodes as dated as 6 May 2009, I don't know how you've managed that (though your pubDate tag dates are not correctly formatted, please see this note).


It's up to you whether you want your episodes listed in date order or reverse date order, though most people find the latter more convenient as it brings the latest episodes to the top; but while you are listing them in date order and until Apple sort out this problem I'm afraid your recent episodes are not going to show. However subscribers are seeing everything normally, as users of the iOS Podcasts app should be.

2 replies
Question marked as Best reply

Jun 27, 2015 2:17 PM in response to Mediabench

There's no point in the world in posting just the filename! Please always post the full URL of your Store page and the feed. I've managed to do some detective work: somehow you've managed to get your podcast into the Store twice, at


https://itunes.apple.com/gb/podcast/light-1.0/id80233102?mt=2


which uses the feed at


http://www.mediabench.com/Light_WEB/LightXMLFeeds/Light_Feed.xml


and


https://itunes.apple.com/gb/podcast/light-1.0/id79879818?mt=2


which uses the feed at


http://www.mediabench.com/Light_WEB/LightXMLFeeds/Light_1_Chap_2_Feed.xml


The contents of the feeds seem to be the same. Both feeds have 29 episodes and these show when subscribing. Currently the Store is suffering from a bug where only 20 episodes are showing (Apple are working on it). Most people's podcasts are sorted by date with the latest at the top, but you have used the 'itunes:order' tag to over-ride the dates, and have started numbering at the earliest podcast. Consequently the episodes are displayed in the Store (though not when subscribing) in this order, with the oldest on top. So it's episodes 21 onwards which have been lost. (Confusingly, the Store shows all your episodes as dated as 6 May 2009, I don't know how you've managed that (though your pubDate tag dates are not correctly formatted, please see this note).


It's up to you whether you want your episodes listed in date order or reverse date order, though most people find the latter more convenient as it brings the latest episodes to the top; but while you are listing them in date order and until Apple sort out this problem I'm afraid your recent episodes are not going to show. However subscribers are seeing everything normally, as users of the iOS Podcasts app should be.

Jun 27, 2015 2:49 PM in response to Roger Wilmut1

Roger, thank you so much for your quick and thorough response. I know exactly what I need to do now, and it is good to know that Apple is working on a fix to the 20 episode limit, too. In the meantime, I had checked a podcast website and seen that all 29 episodes were listed there, so I knew the problems were more complicated. Yes, I inadvertently uploaded a second feed a long time ago, and never took it down because there were a bunch of people subscribed to it at first. I know there is something else I can do to merge them, and one of these days, maybe when I finish the iBook version, I will do that. Thinks for making my world a little easier today! - Terry

Uploaded new episode and now 1/3 eps have disappeared from Apple iTunes Store

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